Shannon Pantel
Kleefeld,MB
Summary
Hard working, organized, dependable candidate who is enthusiastic about learning the insurance field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
25
25
years of professional experience
Work History
Professional Taxi Driver
Hello Taxi
Steinbach, MB
08.2020 - Current
- Improved customer satisfaction by providing timely and efficient transportation services.
- Managed and dispatched up to 60 calls per shift.
- Enhanced safety for passengers and pedestrians through strict adherence to traffic laws and regulations.
- Maintained clean and comfortable vehicle interiors, ensuring pleasant experience for clients.
- Assisted passengers with luggage and personal belongings, providing exceptional customer service.
- Developed strong relationships with repeat clients, fostering loyalty and trust in services provided.
- Handled cash transactions accurately and efficiently after each fare, maintaining financial records for tax purposes.
- Managed time effectively to ensure punctual pick-ups and drop-offs for all scheduled appointments.
- Demonstrated excellent defensive driving skills to reduce risk of accidents or incidents on road.
- Provided transportation services for special events such as weddings, proms, parties, or corporate functions upon request.
- Collaborated with fellow drivers to share information about potential clients or areas with high demand for taxi services.
- Supported passengers with special needs by offering assistance when boarding or disembarking from vehicle as necessary.
- Contributed to positive work environment by maintaining open communication with colleagues and dispatchers, sharing tips and best practices for success on job.
Driver Examiner / Rural Supervisor, Steinbach Service Centre
Mantioba Public Insurance
Steinbach, MB
01.2008 - 03.2024
- Supervises group of 8 team members for two different lines of business (5 Adjusters and 3 Estimators)
- Handles performance issues, and conducts monthly one on one meetings and annual reviews
- Motivates and inspires team morale and work ethic
- Assists in disciplinary matters
- Adjusts complex physical damage and property damage claims
- Reviews claims for coverage, and negotiates, approves or denies claims in accordance with MPI Act and Highway Traffic Act
- Document assessment, rationale, and justification for decisions and action
- Determine appropriate action when claim is denied or coverage is granted under Relief from Forfeiture or Ex-Gratia
- Discuss issues related to appeal and implications of license suspensions, denials or coverage
- Negotiate and settle total losses and property damage claims
- Conducts road test and air brake and slack adjustment test for all classes of driver’s licenses for Manitoba drivers
- Discusses errors, safe driving practices, and The Highway Traffic Act with customers
- Conducts medical assessment on driver’s fitness to drive
- Conducts mobile testing in remote Northern Communities
- Responds to public inquiries
Owner
4Refuel (Carley Pumping Co. Ltd.)
Winnipeg
01.1999 - 01.2012
- Grew company from ground up
- From 0 litres/month to over 300,000 litres/month
- Created Business plan, and generated financing
- Created goals and action plans
- Training and hiring of new staff, as well as staff evaluations
- Developed staff, coaching, motivating, and rewarding staff while creating team atmosphere
- Formulated employee policy manuals and job descriptions
- Payroll, general accounting, prepared and filed GST, wage and tax remittances
- Prepared and filed company T2 returns
- Data entry using Microsoft Office programs
- Established and improved client communications, maintained on-going relationships
- Addressed customer inquiries; interpreted and delivered information; proposed suggestions; provided guidance; identified, investigated and negotiated conflicts
- Ensured customer satisfactions with timely follow ups
- Generation of sales leads
- Organized and dispatched drivers to meet client’s needs
- Responsible for tracking and analysis of daily, weekly, monthly, and yearly fuel consumption of clients
- Perform cost saving analysis’, market research, & forecasting
- On-site delivery of diesel fuel to meet clients needs
- Operate 7000 Litre Tanker Truck in safe manner
Education
High School Diploma -
River East Collegiate
Winnipeg, MB06.1991
Level 1 Accounting -
Red River Community College
Winnipeg, MB04.1997
Class 1 Professional Driver - Professional Class 1 Driver
Free Eagle Professional Driving School
Steinbach, MB 04.2013
Advanced Chartered Insurance Professional (Honors) -
Insurance Institute of Canada
Winnipeg, MB10.2022
WHMIS -
Winnipeg
Winnipeg, MBDangerous Goods -
Winnipeg
Winnipeg, MBDealing Effectively with Difficult People -
Fred Pryor Seminars
The Exceptional Assistant -
Fred Pryor Seminars
Leadership and Management Skills for New Managers & Supervisors -
Fred Pryor Seminars
How to Deal with Unacceptable Employee Behaviour -
Fred Pryor Seminars
Skills
- Appointment Scheduling
- Revenue Generation
- Commercial driving
- Business Management
- Customer Service
- Staff Development
- Accident Prevention
- Schedule Management
- Safety Management
- Relationship Building
- Problem-Solving
- Defensive Driving
- Time Management
- Valid Driver's License
- Driving in Adverse Conditions
- Problem-solving aptitude
- Multitasking Abilities
- Organizational Skills
- Analytical Skills
- Effective Communication
- Decision-Making
- Continuous Improvement
- Teamwork and Collaboration
- Active Listening
- Analytical Thinking
- Attention to Detail
- Passenger transportation
Accomplishments
- Achieved the Insurance Brokers Association of Manitoba Award for the Top ACIP Graduate in 2022
- Co-Chair of the Workplace Safety and Health Committee
- Co-Chair of the Emergency Response Team
Community Service
- 1999, Village Child Care Inc., Winnipeg, MB, Member at Large, Learned about the organization
- 2000, Village Child Care Inc., Winnipeg, MB, Treasurer of the Board, Overseeing the preparation of financial statements, budgets, and annual reports., Responsible for overseeing the management of the Organization’s funds., Worked with the Executive Director to make sure salary scales were in place and up to date
- 2001, 2006, Village Child Care Inc., Winnipeg, MB, Chairperson of the Board, Responsible for carrying out the overall operations of the organization, Responsible for setting philosophy, goals, objectives, policies and procedures for the parents and staff, and monitoring their implementation., Assessed needs of the organization, Periodic review of current policies, goals and objectives., Ensured the Board was complying with all their legal responsibilities including the filing of annual returns, accurate financial records, and operating under their By-Laws., Worked directly with the Executive Director to develop and follow sound personnel policies., Recruit, select, supervise, and evaluate the performance of the Executive Director., Work directly with the Executive Director to objectively and fairly handle any staff conflict situations that arose, Chair the monthly Board of Director’s meetings
- 2006, 2007, Village Child Care Inc., Winnipeg, MB, Past Chair, Responsible for orientating the new “Chairperson” to their position, Available to offer insight and advice to new Chairperson as they assume their new position
- 2002, 2003, Greendell Community Club, Winnipeg, MB, Level 1 Certified Softball Coach, Responsible for coaching, and mentoring 9 year old girls in Fastpitch softball, Lead the team to a Silver metal finish at the Manitoba Provincial Softball Championship.
- 2004, 2006, Blue Thunder Fastpitch Softball, Winnipeg, MB, Team Manager, Responsible for collecting fees from parents, Booked travel arrangements for away tournaments, Scheduled practices, Responsible for fundraising, Official scorekeeper and statistician, Arranged and booked team outings, Sized athletes for team uniforms
References
Available Upon Request
Hobbies and Interests
- Reading
- Softball
- Swimming
- Fishing boating
- Curling
Languages
English
Native or Bilingual
Volunteer
1999 Village Child Care Inc. Winnipeg, MB
Member at Large
- Learned about the organization
2000 Village Child Care Inc. Winnipeg, MB
Treasurer of the Board
- Overseeing the preparation of financial statements, budgets, and annual reports.
- Responsible for overseeing the management of the Organization’s funds.
- Worked with the Executive Director to make sure salary scales were in place and up to date
2001-2006 Village Child Care Inc. Winnipeg, MB
- Chairperson of the Board
- Responsible for carrying out the overall operations of the organization
- Responsible for setting philosophy, goals, objectives, policies and procedures for the parents and staff, and monitoring their implementation.
- Assessed needs of the organization
- Periodic review of current policies, goals and objectives.
- Ensured the Board was complying with all their legal responsibilities including the filing of annual returns, accurate financial records, and operating under their By-Laws.
- Worked directly with the Executive Director to develop and follow sound personnel policies.
- Recruit, select, supervise, and evaluate the performance of the Executive Director.
- Work directly with the Executive Director to objectively and fairly handle any staff conflict situations that arose
- Chair the monthly Board of Director’s meetings
2006-2007 Village Child Care Inc. Winnipeg, MB
Past Chair
- Responsible for orientating the new “Chairperson” to their position
- Available to offer insight and advice to new Chairperson as they assume their new position
2002-2003 Greendell Community Club Winnipeg, MB
Level 1 Certified Softball Coach
- Responsible for coaching, and mentoring 9 year old girls in Fastpitch softball
- Lead the team to a Silver metal finish at the Manitoba Provincial Softball Championship.
2004-2006 Blue Thunder Fastpitch Softball Winnipeg, MB
Team Manager
- Responsible for collecting fees from parents
- Booked travel arrangements for away tournaments
- Scheduled practices
- Responsible for fundraising
- Official scorekeeper and statistician
- Arranged and booked team outings
- Sized athletes for team uniforms
Quote
“You must want to be a butterfly so badly, you are willing to give up being a caterpillar.”
Trina Paulus
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursPaid time offPersonal development programsAffiliations
- Insurance Institute of Canada
Certification
Professional Class 1 Driver
Advanced Insurance Professional
Interests
Softball, Hockey, Reading, Hiking, Swimming, Kayaking, Traveling
Timeline
Professional Taxi Driver
Hello Taxi
08.2020 - Current
Driver Examiner / Rural Supervisor, Steinbach Service Centre
Mantioba Public Insurance
01.2008 - 03.2024
Owner
4Refuel (Carley Pumping Co. Ltd.)
01.1999 - 01.2012
High School Diploma -
River East Collegiate
Level 1 Accounting -
Red River Community College
Class 1 Professional Driver - Professional Class 1 Driver
Free Eagle Professional Driving School
Advanced Chartered Insurance Professional (Honors) -
Insurance Institute of Canada
WHMIS -
Winnipeg
Dangerous Goods -
Winnipeg
Dealing Effectively with Difficult People -
Fred Pryor Seminars
The Exceptional Assistant -
Fred Pryor Seminars
Leadership and Management Skills for New Managers & Supervisors -
Fred Pryor Seminars
How to Deal with Unacceptable Employee Behaviour -
Fred Pryor Seminars