Administrative Assistant II
McMaster University - CAF Department
07.2025 - Current
Hi, I’m
Shannon Ojero
Brantford,ON
Education
Mohawk CollegeHamilton, ON
from Office Healthcare & Administrative Assistant
04-2018
Career Canada Hamilton, ON
from Medical Laboratory Technician / Office Assistant
04-2002
Certification
- TICO Certified (Travel Industry Council of Ontario)
- Medical Terminology I & II
- Program Leadership I & II
Availability
See my work availability
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Available
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Timeline
Independent Travel Advisor & Admin Assistant
Marlin Travel
08.2024 - 07.2025
Administrative Assistant II - PICU
McMaster University
08.2019 - 02.2021
Medical Secretary
St. Joseph's Hamilton Hospital
06.2018 - 08.2019
Laboratory Technician Assistant
CML Healthcare/ Life Labs
10.2007 - 08.2016
Mohawk College
from Office Healthcare & Administrative Assistant
Career Canada
from Medical Laboratory Technician / Office Assistant
Summary
Organized administrative professional with over five years of experience supporting healthcare, research, and academic departments at McMaster University. Skilled in calendar and meeting coordination, committee support, and financial reconciliation, with proficiency in Excel, SharePoint, MOSAIC, RMA Web Star, and database systems, including Tick@lab, MITS, and LIMS Infinity X. Experienced in handling confidential records, preparing agendas and minutes, and supporting faculty, staff, and researchers. Equipped with a full home office setup and nearly two years of remote work experience, I am adaptable to hybrid environments, and I am recognized for being dependable, detail-oriented, and effective in fast-paced, high-volume settings.
Skills
- Calendar & meeting coordination
- Committee & academic support
- Financial administration & reconciliation
- Microsoft Excel & SharePoint
- Database systems: Tick@lab, MITS, LIMS Infinity X
- MOSAIC & RMA Web Star (billing, expense reports)
- Confidential records handling
- Event & travel coordination
Work History
McMaster University - CAF DepartmentHamilton, Ontario
Administrative Assistant II
07.2025 - Current
Job overview
- Coordinated weekly animal orders, supply requests, and financial documentation using A-Tune Production, MITS.
- Created and maintained Excel spreadsheets for tracking orders and monitoring expenses.
- Prepared meeting agendas, recorded minutes, and distributed documentation for compliance meetings.
- Resolved order discrepancies through effective communication with suppliers and internal staff.
Marlin TravelBrantford, Ontario
Independent Travel Advisor & Admin Assistant
08.2024 - 07.2025
Job overview
- Entered client booking and payment details into ClientLINQ; issued accurate invoices and statements for individual and group clients.
- Processed payments through Moneris and internal systems, including credit cards, debit, e-transfers, cash, cheques, bank drafts, and vouchers.
- Generated daily cash receipt reports and reconciled weekly deposits from several hundred to several thousands.
- Investigated discrepancies in bookings and payments by reviewing invoices against supplier confirmations.
- Responded to complex inquiries from clients, vendors, and internal staff via phone, email, and in person.
- Organized electronic and hard copy filing systems for invoices, payments, booking documentation, and communications.
McMaster UniversityHamilton, Ontario
Administrative Assistant II - PICU
08.2019 - 02.2021
Job overview
- Managed calendars, meeting logistics, and correspondence for clinical faculty and ERP program support.
- Scheduled educational and clinical rounds for students, residents, and fellows in Pediatric Critical Care Unit.
- Coordinated billing processes via RMA Web Star to ensure compliance with OHIP standards.
- Oversaw onboarding processes and organized medical resident rotation schedules for each academic block.
- Assigned supervisors and presentation schedules, ensuring PICU staffing compliance.
- Prepared daily academic session materials, including sign-in sheets and evaluation forms.
St. Joseph's Hamilton HospitalHamilton, Ontario
Medical Secretary
06.2018 - 08.2019
Job overview
- Managed scheduling and calendar coordination for multiple physicians.
- Oversaw patient intake, appointment scheduling, and medical records management using Epic (Dovetale) EMR.
- Processed expense reports, purchase orders, and billing documentation through MOSAIC system.
- Streamlined billing workflows to enhance accuracy and timeliness of OHIP claims.
CML Healthcare/ Life LabsBrantford, Ontario
Laboratory Technician Assistant
10.2007 - 08.2016
Job overview
- Streamlined specimen processing workflow, achieving reduced turnaround times.
- Collected and processed lab specimens, ensuring accuracy and compliance with safety protocols.
- Maintained accurate lab documentation and equipment logs through meticulous data entry.
References
References available upon request.