Summary
Overview
Work History
Education
Skills
Certification
Work Availability
References
Software
Timeline
Languages
Work Preference
Hi, I’m

Shannon Ojero

Brantford,ON
Shannon Ojero

Summary

Dynamic professional with extensive experience in medical administration and travel coordination, notably at McMaster University providing support to the ERP Faculty member. Proven track record in optimizing billing processes and enhancing calendar management for physicians. Skilled in EMR systems and adept at fostering collaboration within teams to achieve operational excellence. Committed to delivering results and improving workflows.

Overview

20
years of professional experience
1
Certificate

Work History

Marlin Travel
Brantford, Ontario

Independent Travel Advisor & Admin Manager
08.2024 - Current

Job overview

  • Manage the daily operations of the travel agency.
  • Create invoices detailing clients' trip details and travel information.
  • Update and maintain databases with current client information.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Manage inventory and supplies to ensure that materials are available when needed.
  • Track and maintain expenses.

McMaster University
Hamilton, Ontario

Administrative Assistant II - PICU
08.2019 - 02.2021

Job overview

  • ERP Program Support
  • Supported clinical faculty by managing calendars, meeting logistics, and correspondence.
  • Scheduled educational and clinical rounds for students, residents, and fellows in the Pediatric Critical Care Unit.
  • Coordinated billing processes through RMA Web Star, ensuring compliance with OHIP standards.
  • Maintained follow-ups for medical committee meetings.
  • Coordinated medical resident rotation schedules, and facilitated onboarding processes for each academic block.
  • Managed SharePoint access, email communications, and orientation materials for residents, and assigned staff/fellows.
  • Scheduled mid-term and final evaluations, and collected mini-evaluation (Mini-Mas) feedback to support performance reviews.
  • Assigned supervisors and presentation schedules while ensuring coverage and compliance with PICU staffing goals.
  • Prepared and delivered daily academic session materials, including sign-in sheets, and evaluation forms.
  • Maintained confidentiality in handling resident performance data, and provided ongoing admin support to clinical teams.

St. Joseph's Hamilton Hospital
Hamilton, Ontario

Medical Secretary
06.2018 - 08.2019

Job overview

  • Oversaw calendar and clinic scheduling for multiple physicians.
  • Managed patient intake, appointment scheduling, and medical records using Epic (Dovetale) EMR.
  • Processed expense reports, purchase orders, and billing documentation via the MOSAIC system.
  • Streamlined billing workflows to improve the accuracy and timeliness of OHIP claims.

CML Healthcare/ Life Labs
Brantford, Ontario

Laboratory Technician Assistant
10.2007 - 08.2016

Job overview

  • Collected and processed lab specimens, ensuring accuracy and adherence to safety protocols.
  • Conducted data entry, and maintained accurate lab documentation and equipment logs.
  • Developed a new specimen processing workflow, reducing turnaround times by 15%.

Calgary Lab Services
Calgary, Alberta

Lab Technician Assistant
08.2005 - 03.2007

Job overview

  • Handled blood and tissue specimen collection and analysis.
  • Maintained lab equipment, and ensured quality control in sample processing.

Education

Mohawk College
Hamilton, ON

from Office Healthcare & Administrative Assistant
04-2018

Career Canada
Hamilton, ON

from Medical Laboratory Technician / Office Assistant
04-2002

Skills

  • Calendar management for physicians
  • Medical administration and billing
  • Travel coordination and planning
  • Expense reporting and invoicing
  • EMR systems expertise (Epic, Dovetale, Meditech)
  • Meeting coordination

Certification

  • TICO Certified (Travel Industry Council of Ontario)
  • Medical Terminology I & II
  • Program Leadership I & II
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

References

References available upon request.

Software

Microsoft Office (Word, Excel, Outlook)

Google Docs, Sheets

PDF (Adobe Acrobat)

Messaging Platforms (Microsoft Teams)

Video Conferencing (Zoom)

Design & Creative Software (Capcut, Canva)

Healthcare (EMR systems) Dovetale, Meditech,

Timeline

Independent Travel Advisor & Admin Manager

Marlin Travel
08.2024 - Current

Administrative Assistant II - PICU

McMaster University
08.2019 - 02.2021

Medical Secretary

St. Joseph's Hamilton Hospital
06.2018 - 08.2019

Laboratory Technician Assistant

CML Healthcare/ Life Labs
10.2007 - 08.2016

Lab Technician Assistant

Calgary Lab Services
08.2005 - 03.2007

Mohawk College

from Office Healthcare & Administrative Assistant

Career Canada

from Medical Laboratory Technician / Office Assistant

Languages

English
Native language
English
Proficient (C2)
C2

Work Preference

Work Type

Full TimePart Time

Location Preference

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceFlexible work hoursHealthcare benefitsPersonal development programs

Similar Profiles

CREATE PROFILE
Shannon Ojero