Shannon Ojero

• Expertly designed personalized travel experiences, managing all aspects from itinerary planning to accommodation and excursion bookings.
• Implemented an efficient invoicing system, improving payment turnaround by 20% and ensuring accurate HST calculations.
• Coordinated complex travel arrangements for both individual and corporate clients, demonstrating strong organizational and communication skills.
• Successfully organized a holiday giveaway campaign, increasing client engagement and referrals.

Major Duties:

• Faculty Support & Scheduling:
  Supported multiple clinical faculty members, managing their calendars and scheduling appointments for meetings, rounds, and conferences.
  Coordinated the schedules of fellows, residents, and clinical faculty members in Pediatric Critical Care.
• Committee Meeting Coordination:
  Organized and attended committee meetings, taking detailed minutes and compiling agendas.
  Ensured that all stakeholders were informed of decisions and follow-ups from meetings.
• Billing & OHIP Coordination:
  Managed OHIP billing using RMA Web Star, ensuring accurate submission and reimbursement for services rendered.
• Training and Educational Support:
  Coordinated educational rounds for medical students, clerks, residents, and fellows.
  Managed the distribution of educational materials, helping foster a robust learning environment.

Major Duties:

• Calendar & Meeting Coordination:
  Coordinated calendars for two physicians, managing meeting schedules, clinic bookings, and travel arrangements.
• Financial Documentation & Billing:
  Prepared travel expense reports, purchase orders, and journal entries in MOSAIC for physician reimbursements and financial tracking.
• Patient Interaction & Clerical Support:
  Greeted patients, scheduled appointments, and maintained patient records using the Dovetale Epic EMR system.
  Communicated with patients regarding tests, medical procedures, and follow-up care instructions.

Successes and Specific Projects:

• Enhanced Physician Travel Management:
  Successfully organized multiple international and domestic travel arrangements for physicians, ensuring seamless transitions between meetings and clinical duties.
• Optimized Office Billing System:
  Trained and implemented an efficient OHIP billing process, significantly reducing claim submission errors and improving the reimbursement cycle.

Major Duties:

• Specimen Collection & Processing:
  Collected and processed various patient specimens, including blood and tissue samples, adhering to safety protocols and maintaining accurate records.
• Data Entry & Lab Maintenance:
  Managed lab data entry, specimen handling, and ensured proper maintenance of lab equipment.
• Quality Assurance & Troubleshooting:
  Conducted quality assurance checks on laboratory processes and troubleshoot equipment issues to ensure continuous, reliable operation.

Successes and Specific Projects:

• Improved Sample Processing Workflow:
  Developed a more efficient specimen processing workflow, which decreased processing time by 15% and reduced errors in specimen handling.
• Upgraded Lab Equipment Procedures:
  Worked on upgrading lab equipment handling procedures, improving the quality of testing and reducing downtime caused by equipment malfunction.

• Collected and processed patient specimens, ensuring accuracy and adherence to safety protocols.
• Managed lab data entry and maintained up-to-date records.
• Performed quality control tests and maintained lab equipment.
• Ensured compliance with health and safety protocols.
• Collaborated with team members to ensure smooth workflow and timely results.

• Conducted blood collection at pop-up donor clinics, ensuring donor safety and comfort throughout the process.
• Maintained a sterile and organized collection environment, adhering to strict protocols and safety guidelines.
• Screened potential donors for eligibility, assessing health history and vital signs.
• Educated donors about the blood donation process and provided post-donation care and instructions.
• Managed and transported blood samples, ensuring proper labeling, storage, and documentation.