Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shannon O'Hara

Trabuco Canyon

Summary

Passionate vegan with over 10+ years of experience within the natural food industry who also works alongside the film industry as an actress! Expertise includes order writing, driving sales and product knowledge, inventory, gmail, vendor and sales rep relations, excellent customer service and some marketing. I’m a strong advocate for animal rights who also exceeds at being personable but also professional with a great attitude and a productive relationship builder.

Overview

11
11
years of professional experience

Work History

Crew Member/Order Writer

Trader Joe's
04.2022 - Current
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise as load came in each morning or night.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Promotes veganism with sharing knowledge about our vegan products
  • Worked closely with shift managers to solve problems and handle customer concerns.
  • Keeps great customer relationships.

Team Member, Whole Body Specialist/Buyer

Whole Foods Market
10.2012 - 05.2020
  • Contributed to team success by completing her jobs in a timely manner.
  • Responded to customer requests for products, services and company information.
  • Received recognition from team members and team leaders by being promoted to Team Educator/Order Writer and receiving “Team Member of the Month” on multiple occasions.
  • Brought customer delight. Many customers asked to speak with her on several occasions for certain products in the store and valued her opinion and knowledge.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Ability to sell proactively, selling products with other products-cross selling.
  • Great communication with her superiors, fellow team members, and customers within the store.
  • Being the order writer in Whole Body she assisted her TL & ATL in all aspects of daily operations, including merchandising, buying and expense control.
  • Kept strong relationships with vendors and brand ambassadors. Communicated with everyone efficiently and timely.
  • Followed through on all customer questions, order requests, and resolved their concerns.
  • Correctly ordered and replenished shelves when needed.
  • Ensured product orders are timely and accurate to monitor inventory turns.
  • Participated in regional and national sales promotions.
  • Basic proficiency with computer applications and programs including Word, Outlook, and Excel.

Education

High School Diploma -

James Madison High School
Vienna, VA
06.2012

Skills

  • Capable of working well individually or as part of a team
  • Highly motivated and able to learn quickly
  • A thirst for knowledge and willingness to grow
  • Public speaking
  • Amazing customer service
  • Excellent research and analytical skills
  • Problem-solving experience
  • Efficient and detail oriented
  • Ordering and purchasing
  • Vendor collaborations
  • Staff training
  • Active listening and communication
  • Multitasking and prioritization
  • Opening and closing procedures
  • Flexible and adaptable

References

Whole Foods Market:

Daniel Garro

(714) 334-5941


Trader Joe's

Chris Munn

(949) 493-8599

Timeline

Crew Member/Order Writer

Trader Joe's
04.2022 - Current

Team Member, Whole Body Specialist/Buyer

Whole Foods Market
10.2012 - 05.2020

High School Diploma -

James Madison High School

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Shannon O'Hara