Shannon Ogilvie
Havelock,NB
Summary
Experienced Office Administrator that has worked with the public for a number of years. Pursuing a new professional challenge with room for advancement. Highly-dependable individual with excellent communication and organization skills. Possessing personable, honest and compassionate demeanor.
Overview
11
11
years of professional experience
Work History
Medical Office Administrator
Dr. John Park
Moncton, NB
09.2013 - Current
- Receive patients, answer phone calls and communicate necessary information to medical staff
- Build rapport with clients and effectively dealt with high stress situations
- Completed all billing for the office
- Used a variety of Microsoft office apps to complete daily tasks
- Used Outlook to schedule appointments and communicate with other professionals as well as clients
- Assist clients in completing medical forms and collected fees
- Complete referrals and book all hospital appointments
- Schedule appointments and perform all necessary clerical duties to ensure top efficiency
- Trained new staff on all office procedures and policies
- Identified, screened and interviewed potential employees.
- Created job postings, tracked applicants and maintained applicant database.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Encouraged open communications, promoting positive and pro-employee work environment.
Medical Office Administrator
Dr. Bill Harper
02.2013 - 09.2015
- Reviewed and sent medical records to other physicians upon request.
- Oversaw office records and maintained strict document control.
- Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
- Aided with prescription refill requests.
Education
Medical Office Administration
NBCC
Moncton, NBSkills
- Customer Service
- Compassionate Communication
- Office Supplies and Inventory
- Records Management
- Working knowledge of the Microsoft Office Applications
- Staff Training and Development
- Policy Updates
- Bookkeeping
References
References available upon request.
Timeline
Medical Office Administrator
Dr. John Park
09.2013 - Current
Medical Office Administrator
Dr. Bill Harper
02.2013 - 09.2015
Medical Office Administration
NBCC
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