Shannon Nolan

• Directed daily operations to enhance customer satisfaction and optimize service delivery.
• Managing department personnel, fostering a collaborative work environment.
• Utilized product knowledge, customer service skills and analytical nature to answer customer queries and foster loyalty.
• Opened/ Closed store, including securing all entries, cash room, safe, cash counting, balancing, setting alarm, etc
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Closed store, completed perimeter sweep, lock up, cash counting, balancing cash drawer, setting alarm
• Delivered positive customer experiences through open, constructive communications.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

• Assisted customers with product selection, enhancing overall shopping experience.
• Maintained organized merchandise displays.
• Solved customer challenges by offering relevant products and services.
• Collaborated with team members to ensure stock availability and inventory accuracy.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Of the 20 courses completed, some of the relevant ones include: Human Relations, Human Services, Psychology I and II, Leadership I, II and III, Behavioral Management, Crisis Intervention and Drugs and Behaviour.