Shannon Moreno
Garden Grove
Summary
Self-starter with attention to detail with over 20 years of experience, looking to join an organization that will allow growth and flexibility to maximize my full potential and where I can add value. I am a hands-on analytical decision-maker with excellent problem-solving skills, recognized as loyal, conscientious, dependable, energetic, helpful and organized.
Overview
24
24
years of professional experience
Work History
Customer Service Specialist/Collections
Continental Battery Systems
09.2002 - Current
- Provided excellent customer service to over 200 branch locations, customers, and accounting team.
- Assisted with collections, inside sales, and applied payments to customer accounts.
- Inside sales - generating revenue by selling products remotely via phone, email, or video conferencing from an office or home setting. Responsible for prospecting, qualifying leads, managing customer relationships, and closing sales to meet quotas.
- Customer Retention - maintains and strengthens relationships with existing customers to reduce churn, increase loyalty, and maximize revenue.
- Collections - manages accounts receivable by contacting customers with overdue payments to secure funds, negotiating payment plans, and updating account records.
- Customer Service - the primary liaison between a company and its customers, providing support, resolving complaints, processing orders, and answering product queries via phone, email, or chat.
- Accounts Receivable - manages a company’s incoming payments, ensuring timely collection and accurate record-keeping. Generate and send accurate invoices, ensuring they match customer purchase orders and service contracts.
- Office management - oversees daily administrative operations to ensure an efficient, productive workplace. Manage front desk activities, coordinate meetings and handle correspondence.
Education
High School Diploma - undefined
Los Amigos High School
Fountain Valley, CASkills
- Customer Service
- Administrative duties including office management, incoming calls, billing, electronic filing, and scanning
- Inside sales
- Dispatching
- Accounting software including, DC3S, EPICORE Profit 21, and NetSuite
- Safe work practices
- Retail: Internet and in person
- Collections
- Time management
- Team oriented
- Eye for detail
- Strong emotional intelligence
- Active listener
- A problem solver
Career Highlights
- With over 23 years of customer service, retail, collections and office management experience. I have developed exceptional organizational skills, communication skills, attention to detail skills, along with staying motivated in a fast-paced office.
- Ability to coordinate and post customer payments daily to customer accounts ranging from 50 to 100 lines of invoices and credit memos on a daily basis, ensuring all customer payments posted prior to month end close.
- Proving to be a valuable asset with strong analytical and communication skills and always providing constant research and dedication with unlimited eagerness, motivation, and a positive attitude has led to the development of an ideal team player and leader.
Additional Information
Retail
Online and in person
Timeline
Customer Service Specialist/Collections
Continental Battery Systems
09.2002 - Current
High School Diploma - undefined
Los Amigos High School