Summary
Overview
Work History
Education
Skills
Affiliations
Personal Information
Competencies
Accomplishments
Timeline
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SHANNON MONROE

San Leandro

Summary

Dynamic cash handling professional with extensive experience at San Francisco Bay Area Rapid Transit. Proven track record in inventory management and error resolution, leading teams to optimize operations. Adept at preparing accurate cash reports and ensuring equipment functionality, fostering a reliable and efficient work environment. Strong leadership and problem-solving skills drive success.

Overview

31
31
years of professional experience

Work History

Cash Handler (Foreman Upgrade)

San Francisco Bay Area Rapid Transit
Oakland
12.2023 - Current
  • Plans daily work schedules and projects including the assignment of personnel for external cash collections.
  • Ensures that work is completed within the hours of operation.
  • Provides necessary materials, and supplies in order for the crew to successfully complete daily assignments.
  • Receives technical error reports, then dispatches troubleshooters to resolve issues within a reasonable time frame.
  • Prepares, reviews, verifies, and balances a variety of cash reports.
  • Monitors inventory of supplies and equipment.
  • Ensures a balance of currency for the entire system daily.
  • Leads Cash Handlers and make alternate plans when issues arrive.
  • Supervises a staff of 30.

Cash Handler- Crew Chief

San Francisco Bay Area Rapid Transit
Oakland
06.2015 - Current
  • Lead collection crew to pick up currency daily.
  • Responsible for reviewing route and assignments.
  • Verifying inventory to service stations.
  • Updating Compressor Vault to ensure there is replacement equipment readily available in case of malfunction or depleted currency.
  • Troubleshooting issues that may occur while on route.
  • Leading the crew, unlocking machines in order for both the crew and I to complete service.
  • Returning equipment with currency to the Cash Building.
  • Balancing the amount of equipment going out with the returning equipment.
  • Filling out reports when errors occur, and reporting errors via phone to foreman.

Cash Handler

San Francisco Bay Area Rapid Transit
Oakland
06.2015 - Current
  • Loads carts with equipment in order to replace currency filled equipment and transit cards.
  • Provides light fingertip maintenance on fare collection equipment.
  • Reports equipment malfunction or service required to supervisor.
  • Reports all errors and malfunctions that affect passengers ability to travel to the transit agent.
  • Lifts and loads coins into automatic coin filling equipment.
  • Preloads all empty equipment onto carts for the following days route.

Bingo Charity Floor Manager

BCDR Bingo Charity
Oakland
01.1994 - 06.2015
  • Create and assign tasks for staff in order to meet sales quota.
  • Maintain and update inventory to replenish product.
  • Supervise charity staff to increase sales.
  • Call bingo, and sale inventory as needed.
  • Balance currency at the end of shift.
  • Report variances in currency to Charity Manager.
  • Prioritize critic tasks.
  • Maintaining crowd control.
  • Making final decision as it pertains to issue that may arise in floor sales.
  • Maintain schedule of floor sales team.
  • Performed closing procedures 5 times weekly by balancing cash drawers .
  • Managed team of 20 employees to maintain smooth-running operations of shop floor.

Education

Associate of Science - Electronic Systems Technology (Honor)

Chabot College
Hayward, CA
05-2018

Associate of Science - Natural Sciences (Honor)

Laney College
Oakland, CA
05-2013

Associate of Arts - Liberal Arts

Laney College
Oakland, CA
05-2004

Skills

  • Cash handling
  • Inventory management
  • Equipment maintenance
  • Route planning
  • Error resolution
  • Administering cash reports

Affiliations

Chief Steward for Cash Handlers -SEIU

  • Inform staff of contract rules.
  • Assist in getting additional training as needed.
  • Mediate in conflict.
  • Counsel and support employees when necessary.
  • Attend Monthly meetings to get updates, information and materials helpful to my department.

Personal Information

Title: Cash Handler (Foreworker Upgrade)

Competencies

Accomplishments

  • associates with honors in natural science and electronic systems technology

Timeline

Cash Handler (Foreman Upgrade)

San Francisco Bay Area Rapid Transit
12.2023 - Current

Cash Handler- Crew Chief

San Francisco Bay Area Rapid Transit
06.2015 - Current

Cash Handler

San Francisco Bay Area Rapid Transit
06.2015 - Current

Bingo Charity Floor Manager

BCDR Bingo Charity
01.1994 - 06.2015

Associate of Science - Electronic Systems Technology (Honor)

Chabot College

Associate of Science - Natural Sciences (Honor)

Laney College

Associate of Arts - Liberal Arts

Laney College

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SHANNON MONROE