Shannon Menaul
Toronto,ON
Summary
Highly motivated and results-driven HR Director, committed to fostering a positive work environment and driving the organization forward. With a strong focus on training, people development, recruitment, and restaurant support. Seeking a challenging role in a dynamic organization to utilize skills and expertise in order to contribute to the growth and success of the company.
Overview
15
15
years of professional experience
Work History
Director of Human Resources
The Keg
09.2021 - Current
- Develop and implement comprehensive training strategies, programs, and initiatives to meet the organization's training needs
- Lead the recruitment and selection process, ensuring the hiring of top talent that aligns with the company's culture and values
- Provide ongoing support and guidance to managers and employees regarding HR policies, procedures, and employee relations issues
- Provide ongoing support to operations regarding progressive discipline
- Collaborate with the operations team to address staffing needs
- Foster a positive work culture through employee engagement initiatives, team-building activities, and recognition programs.
Director of Human Resources
Milestones
06.2020 - 09.2021
- Develop and implement comprehensive training programs for employees at all levels, including management training, customer service training, and compliance training
- Design and deliver engaging and interactive training sessions using a variety of instructional techniques and technologies
- Collaborate with subject matter experts to develop training materials, including presentations, manuals, and e-learning modules
- Design and implement employee development programs to enhance skills and foster career growth
- Oversee performance management processes, including goal setting, performance evaluations, and feedback sessions.
Corporate Training Manager
The Keg
02.2020 - 06.2020
- Develop and implement comprehensive training strategies, programs, and initiatives to meet the organization's training needs
- Conduct training needs assessments to identify knowledge and skill gaps within the workforce
- Design and deliver engaging and interactive training sessions using a variety of instructional techniques and technologies
- Provide coaching and mentoring to trainers and facilitators to enhance their delivery and facilitation skills
- Stay current with industry trends and advancements in training methodologies.
Restaurant Manager
The Keg
01.2009 - 01.2020
- Maintained standards while achieving weekly sales of 200k
- Ordered, organized, and controlled all things liquor, wine, and beer
- Provided constructive feedback to staff
- Created a positive work environment in a high-volume bar
- Create and deliver liquor, wine, and beer training seminars
- Oversee employees to make sure they deliver the best service
- Handle customer queries or complaints regarding food quality and service
- Organize all staff files and online training
- Create new training paths and follow up with staff regarding all training
- Understanding of health and safety highlighting current issues and concerns including what to look for and how to handle different cases as they arise
- Explore understand and share numerous keg systems and protocol
- Good understanding of income statements; able to see areas of opportunity, create goals and action plans for change and improvement
- Opened numerous new Keg locations: Aurora Keg (Ontario), Esplanade Keg (Toronto), Laval Keg (Quebec), King West Keg (Toronto), Park Royal Keg (Vancouver)
- Duties and responsibilities included: Hire and train all new staff
- Create efficient systems and setting standards
- Stock restaurant with supplies and inventories
- Create order sheets, develop par levels
- Assign sections and staff levels
- Host Liquor, Wine, and Beer seminars.
Education
Skills
- Training and Development: Proven track record in designing and delivering effective training programs to enhance employee skills and performance
- Recruitment and Selection: Extensive experience in full-cycle recruitment, including sourcing, screening, interviewing, and onboarding
- Employee Relations: Strong ability to establish and maintain positive relationships with employees, ensuring a supportive and inclusive work environment
- Performance Management: Proficient in implementing performance management systems, conducting performance appraisals, and providing feedback and coaching to employees
- HR Policies and Procedures: In-depth knowledge of HR policies, procedures, and employment laws, ensuring compliance and fairness in the workplace
- Restaurant Support: Familiarity with the unique HR challenges and requirements of the restaurant industry, including staffing, scheduling, and employee engagement
Additional Information
Strong communication and interpersonal skills, able to effectively collaborate with diverse teams and stakeholders.
Excellent problem-solving and decision-making abilities, able to analyze complex situations and provide practical solutions.
Proactive and results-oriented, with a strong commitment to continuous improvement and professional development.
Bilingual in French and English
Languages
English
Full Professional
French
Professional Working
Timeline
Director of Human Resources
The Keg
09.2021 - Current
Director of Human Resources
Milestones
06.2020 - 09.2021
Corporate Training Manager
The Keg
02.2020 - 06.2020
Restaurant Manager
The Keg
01.2009 - 01.2020
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