Shannon McWilliam
Summary
Experienced Senior Executive Assistant with high-level administrative support, ensuring seamless daily operations for executives. Utilizes advanced organizational skills and meticulous attention to detail to manage schedules, travel arrangements, and correspondence. Track record of leveraging strong interpersonal skills and discretion to build trust and maintain confidentiality.
Overview
15
15
years of professional experience
Work History
Senior Executive Assistant
Deloitte
12.2019 - Current
- Manage complex Senior Executive schedules to optimize time management and productivity.
- Coordinate cross-departmental meetings, ensuring effective communication and alignment on key projects.
- Assist in preparing high-level presentations, contributing to strategic decision-making initiatives.
- Mentor junior administrative staff, fostering a collaborative and efficient work environment.
- Coordinate travel arrangements for Executives, prioritizing cost-effectiveness and time efficiency.
- Manage schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for 3 Executives.
- Developing strong relationships with internal departments to facilitate cross-functional collaboration on key initiatives driven by senior leaders.
- Create regular reports and updated internal databases.
- Distribute company-wide announcements, book conference rooms and coordinated catering for internal and external events and meetings.
Executive Assistant/Office Manager
Kasian Architecture
03.2016 - 12.2019
- Managed complex scheduling for executives, optimizing time and ensuring seamless operations.
- Coordinated high-level meetings and events, facilitating effective communication across departments.
- Developed streamlined processes for document management, enhancing retrieval efficiency and accuracy.
- Maintained confidential files and records, safeguarding sensitive information in compliance with regulations.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
Executive Assistant/Office Manager
Pure Light Laser Clinic
01.2011 - 03.2016
- Trained new administrative staff on organizational systems and best practices to improve workflow productivity.
- Handled confidential and sensitive information with discretion and tact.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
Education
No Degree -
Clarence Fulton Secondary
Vernon, BC06-1985
Skills
- Meticulous attention to detail
- High-level confidentiality
- Executive support expertise
- Strong organizational skills
- Adaptable to change
- Excellent interpersonal skills
- Event planning expertise
- Efficient travel arrangements
- Team leadership experience
- Outstanding computer proficiency
- Business correspondence
- Customer service
- Advanced MS office suite
Accomplishments
Created an internal networking event that commences monthly to create culture and connectedness within the Firm and employees.
Timeline
Senior Executive Assistant
Deloitte
12.2019 - Current
Executive Assistant/Office Manager
Kasian Architecture
03.2016 - 12.2019
Executive Assistant/Office Manager
Pure Light Laser Clinic
01.2011 - 03.2016
No Degree -
Clarence Fulton Secondary