Shannon McSkimming
Grimsby,ON
Summary
Dynamic professional with extensive experience in customer service at Budds BMW Oakville, excelling in call handling and order processing. Proven ability to enhance customer satisfaction through effective relationship management and staff training. Adept at utilizing computerized systems to streamline operations and ensure a welcoming environment.
Overview
25
25
years of professional experience
Work History
Customer Service Receptionist
Budds BMW Oakville
Oakville, Ontario
09.2020 - Current
- Greeted customers and ensured a welcoming environment at the luxury automotive dealership.
- Managed incoming calls and directed inquiries to appropriate departments promptly.
- Processed customer orders accurately and efficiently using a computerized system.
Stay at Home Mom
Homemaker
Milton, Ontario
04.2012 - 08.2020
- Stayed home to raise my two children
- maintained the household
Server
Queens Head Pub Oakville
Oakville, Ontario
09.2019 - 03.2020
- Took and processed customer orders efficiently.
- Served food and beverages promptly to tables.
- Handled cash transactions and processed payments securely.
Manager
Extreme Tan
Burlington, Ontario
07.2000 - 03.2008
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Managed staff scheduling to optimize coverage during peak hours.
- Trained new employees on tanning equipment and safety protocols.
Education
Floral Design
Mohawk College of Applied Arts And Technology
Hamilton09-2011
Visual Merchandising Arts And Marketing
Sheridan College Institute of Technology And Advanced Learning
Oakville05-2004
Mixology And Smart Serve Certified
Sheridan College Institute of Technology And Advanced Learning
Oakville04-2003
Skills
- Customer relationship management
- Order processing
- Call handling
- Appointment scheduling
- Computerized systems
Timeline
Customer Service Receptionist
Budds BMW Oakville
09.2020 - Current
Server
Queens Head Pub Oakville
09.2019 - 03.2020
Stay at Home Mom
Homemaker
04.2012 - 08.2020
Manager
Extreme Tan
07.2000 - 03.2008
Floral Design
Mohawk College of Applied Arts And Technology
Visual Merchandising Arts And Marketing
Sheridan College Institute of Technology And Advanced Learning
Mixology And Smart Serve Certified
Sheridan College Institute of Technology And Advanced Learning