Shannon McKillop
Gabriola,BC
Summary
Resourceful front desk receptionist with a strong background in customer engagement and administrative support. Skilled in managing multi-line phone systems and scheduling, ensuring a welcoming environment. Committed to enhancing client satisfaction and operational efficiency.
Side note ...
I have a long History in Hairdressing , Have owned and operated my own school of hairdressing and was in the industry for 20 years,
Covenant House and Addition Elle came later. I have people skills and patience. I cannot remember all the credits I have from the Justice institute. tho for a time. I was receiving all the education I could .
Much has happened since and I am trying now to become gainfully employed, Looking Forward to the opportunity to work again.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Addition Elle
Burnaby, BC
01.2019 - 10.2020
- Assisted customers in selecting suitable apparel, enhancing shopping experience and satisfaction.
- Collaborated with team members to maintain store organization and visual merchandising standards.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Provided product knowledge and styling advice to clients, boosting confidence in purchase decisions.
- Supported inventory management through restocking and maintaining accurate stock levels on the sales floor.
- Engaged with customers to understand needs, fostering relationships that encouraged repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Front Desk Receptionist
Covenant House
Vancouver, BC
01.2017 - 02.2019
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone systems, directing calls efficiently to appropriate staff.
- Scheduled appointments and coordinated meeting logistics for staff and clients.
- Maintained accurate records of visitor access and service requests.
- Provided information on services offered, enhancing client engagement and satisfaction.
- Handled confidential information with discretion, adhering to organizational privacy policies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
No Degree - Dispute And Resolution
Justice Institute of British Columbia
New Westminster05-2019
High School Diploma -
New Westminster Senior Secondary/ Pearson Adult Learning
New Westminster, BC06-2012
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
Languages
sign Language
Limited Working
Certification
Hairdressers license
License - current
Timeline
Sales Associate
Addition Elle
01.2019 - 10.2020
Front Desk Receptionist
Covenant House
01.2017 - 02.2019
No Degree - Dispute And Resolution
Justice Institute of British Columbia
High School Diploma -
New Westminster Senior Secondary/ Pearson Adult Learning