Shannon McKenna
Surrey,BC
Summary
Pursuing Dental Receptionist Certificate, acquiring expertise in dental office operations such as scheduling, insurance processing, and confidentiality. Hands-on learning with CLEARDENT and Open Dental software, along with knowledge of radiographs and dental specialties. Actively seeking job shadowing to translate academic learning into practical skills. Committed to establishing a career in dental administration.
Overview
9
9
years of professional experience
Work History
Bookkeeper / Administrative Assistant
Laurence Rabie CPA
Surrey, Canada
04.2023 - 07.2025
- Managed bookkeeping tasks using QuickBooks Online
- Matched bank transactions, and performed daily and monthly bank reconciliations
- Assisted with payroll processing and maintained accurate records
- Weekly business zoom meetings with manager
- Assisted with social media marketing
Accounts Receivable Clerk
LinkPoint Technology Group
Langley, Canada
02.2022 - 02.2023
- Responded to client inquiries and processed billing adjustments
- Issued monthly invoices and tracked outstanding payments
- Posted payments and bank deposits
- Maintained accurate client records in accounting software
- Regularly used Excel and Outlook to support administrative functions
Office Administrator
Lawrenson Walker Real Estate Appraisers
Surrey, Canada
01.2017 - 12.2020
- Processed residential appraisal orders for mortgage brokers and homeowners
- Supported appraisers with appointment setting and daily updates
- Updated clients on the progress of their appraisal orders
- Managed collections and maintained client records
- Processed payments and refunds for appraisal orders
Education
Dental Receptionist Certificate -
Strictly Dental Receptionist Inc.
Remote BC12.2025
Diploma in Computerized Accounting & Payroll -
Brighton College
Burnaby, BC02.2022
Skills
- Client relations and customer service
- Appointment scheduling
- Knowledge of dental insurance policies
- Processing insurance payments
- Lab coordination and pre-authorizations
- Invoicing and payment processing skills
- Dental terminology
- Understanding of tooth morphology
- Radiograph analysis skills
- Introduction to CLEARDENT software
- Introduction to Open Dental applications
- Maintaining confidentiality standards
- Professional dental office etiquette
- Time management abilities
- QuickBooks Online experience
Timeline
Bookkeeper / Administrative Assistant
Laurence Rabie CPA
04.2023 - 07.2025
Accounts Receivable Clerk
LinkPoint Technology Group
02.2022 - 02.2023
Office Administrator
Lawrenson Walker Real Estate Appraisers
01.2017 - 12.2020
Dental Receptionist Certificate -
Strictly Dental Receptionist Inc.
Diploma in Computerized Accounting & Payroll -
Brighton College