SHANNON MCGAVIGAN
SHERWOOD PARK,AB
Summary
Administrative professional with extensive experience in healthcare environments, including Grey Nuns Emergency and Glenrose in nursing education. Expertise in medical terminology and communication skills enhances patient care and operational efficiency. Recognized for resourcefulness and positive energy that contribute to improved patient outcomes.
Overview
20
20
years of professional experience
Work History
Administration Support
Alair Homes
05.2022 - 11.2022
- Managed financial administration tasks, ensuring compliance with accounting practices.
- Organized corporate event support, coordinating materials and communication with staff.
- Conducted regular audits of office supplies, maintaining optimal inventory levels.
- Streamlined office processes through efficient filing systems and organizational techniques.
- Prioritized and managed incoming correspondence for executives and team members.
Unit Clerk, Emergency Department
Grey Nuns Hospital
01.2008 - 01.2015
- Accurately processed all Physician orders, including priority and stat orders in a timely and calm manner.
- Coordinated diagnostic tests, collection of samples and patient's transportation to diagnostic imaging.
- Provided clear and consistent communication between nursing staff, supporting disciplines and all departments.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed.
- Provided excellent customer service, care and compassion, directing visitors while responsibly managing sensitive patient data.
- Arranged discharges and patient transportation's, including urgent procedures to other hospitals.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
Secretary, Nursing Professional Practice
Glenrose Rehabilitation Hospital
01.2006 - 01.2008
- Managed calendars for five Nurse Educators, scheduling appointments and meetings to optimize time management.
- Assisted in event planning and execution of functions such as conferences, in-services for nursing staff.
- Updated spreadsheets and databases.
- Maintained and updated Policies and Procedure for Infection Control web page.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Provided clerical support by copying, faxing, and filing documents.
Unit Clerk, MSK & Child Psychiatry
Glenrose Rehabilitation Hospital
01.2003 - 01.2006
- Processed physician orders promptly, facilitating timely patient care paperwork and communication with staff.
- Coordinated communication among nurses, doctors, and departments to enhance workflow.
- Organized patient charts for admissions and discharges, ensuring accuracy and accessibility.
- Arranged transportation for out-of-hospital appointments to maintain continuity of care.
- Audited and ordered specialty medical supplies to optimize unit inventory management.
Education
Medical Office Assistant Course - Unit Clerk Specialty
Academy of Learning
01-2003
Skills
Medical terminology proficiency
Software application skills
Task prioritization and organization
Effective communication skills
Attention to detail
Team collaboration
Patient interaction and care
Proactive problem-solving
Timeline
Administration Support
Alair Homes
05.2022 - 11.2022
Unit Clerk, Emergency Department
Grey Nuns Hospital
01.2008 - 01.2015
Secretary, Nursing Professional Practice
Glenrose Rehabilitation Hospital
01.2006 - 01.2008
Unit Clerk, MSK & Child Psychiatry
Glenrose Rehabilitation Hospital
01.2003 - 01.2006
Medical Office Assistant Course - Unit Clerk Specialty
Academy of Learning