SHANNON MCGAVIGAN
Sherwood Park
Overview
20
20
years of professional experience
Work History
Administration Support
Alair Homes
05.2022 - 11.2022
- Handled financial administration tasks accurately, ensuring proper accounting practices were followed consistently.
- Provided comprehensive support during corporate events by organizing materials, and communicating with staff effectively.
- Performed regular audits of office supplies, ordered and organized appropriately.
- Managed incoming correspondence, prioritizing items requiring immediate attention from executives or other team members.
- Streamlined office processes by implementing efficient filing systems and organizational techniques.
Unit Clerk, Emergency Department
Grey Nuns Hospital
01.2008 - 01.2015
- Accurately processed all physician orders including priority and stat orders in a timely and calm manner.
- Coordinated diagnostic tests, collection of samples and patient's transportation to scanning room.
- Provided clear and consistent communication between nursing staff, supporting disciplines and all departments.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed.
- Provided excellent customer service, care and compassion, directing visitors while responsibly managing sensitive patient data.
- Arranged discharges and patient transportations, including urgent procedures to other hospitals.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
Secretary, Nursing Professional Practise
Glenrose Rehabilitation Hospital
01.2006 - 01.2008
- Managed executive calendars for five Nursing Educators, scheduling appointments and meetings to optimize time management.
- Assisted in event planning and execution of functions such as conferences, in-services for nursing staff.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained and updated policies and procedure for Infection Control webpage.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Unit Clerk, MSK & Child Psychiatry
Glenrose Rehabilitation Hospital
01.2003 - 01.2006
- Accurately processed physician orders in a timely manner, preparing paperwork for patient's care and communicating with appropriate staff and departments.
- Clearly coordinated communication between nurses, doctors, lab, radiology and other departments.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Prepared and maintained the organization of patients charts for admissions and discharges.
- Provided excellent customer service while responsibly managing sensitive patient data, and patient confidentiality.
- Arranged frequent patient transportations for patients out of hospital appointments.
- Audited and ordered specialty medical supplies.
Education
Medical Office Assistant Course - with honours
Academy of Learning
01.2003
Skills
- Understanding of medical terms and abbreviations to accurately transcribe physician orders and communicate effectively with healthcare staff.
- Proficiency in using computer software, including Microsoft Office, Vax, ESP, and an aptitude for learning new applications quickly.
- Capacity to prioritize and organize tasks in a fast paced environment.
- Strong written and verbal communication skills to interact with patients, families and healthcare professionals, ensuring clear and accurate information.
- Consistent in paying close attention to detail to maintain accuracy and prevent errors.
- Supportive and collaborative team member, with a positive, upbeat, and helpful attitude.
- Professional, caring and compassionate interacting with patients and families.
- Resourceful and proactive in taking initiative to find solutions to unexpected challenges.
Timeline
Administration Support
Alair Homes
05.2022 - 11.2022
Unit Clerk, Emergency Department
Grey Nuns Hospital
01.2008 - 01.2015
Secretary, Nursing Professional Practise
Glenrose Rehabilitation Hospital
01.2006 - 01.2008
Unit Clerk, MSK & Child Psychiatry
Glenrose Rehabilitation Hospital
01.2003 - 01.2006
Medical Office Assistant Course - with honours
Academy of Learning
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