Shannon McComb
Ottawa
Summary
A caring and hardworking professional who is committed to providing excellent quality client services, with a strong attention to detail. Collaborative, positive, and communicative team player, with excellent leadership skills, a desire to learn, and a profound sense of responsibility.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Bayshore Specialty Rx
05.2022 - 12.2024
- Responsible for processing copay receipts for patients and pharmacies.
- Responsible for all incoming faxes, labeling appropriately and sending to proper program.
- Assisted with reimbursement specialists tasks such as filling out SA forms for insurance companies.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Ordered supplies to support patients with home injections of biologic medications, ie: sharp containers.
- Ordered samples of medications for physicians office.
- Reported all Adverse Events in a timely and effective matter.
- Delivered high quality and timely assistance to internal and external stakeholders.
Client Account Manager
90 Days Campaigns
08.2024 - 11.2024
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed comprehensive reports on account performance, presenting results to senior management during regular meetings.
- Leveraged data-driven insights to optimize account performance and identify trends over time.
- Developed weekly status reports, alongside the contractor and ensured it was completed in a timely manner.
- Created and maintained templates and SOPs (email, project management software board, google drive, proposal,notes, launch, onboarding process, etc.)
- Coordinated and developed tasks, priorities, deliverables, and timelines with team stakeholders (internal and client) on a daily basis.
Medical Office Assistant
Stittsville Medical Clinic
01.2022 - 05.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
Phlebotomist
ActiveCare Medical Center
01.2014 - 01.2019
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Medical Receptionist
Dr Chans Pediatricians Office
01.2012 - 01.2014
- Booked patient appointments and accessed medical records when necessary, using CRM system
- Prepared patients for medical exams, ie: take blood pressure, height weight.
- Answered telephone calls to offer office information, and schedule patient appointments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Receptionist
ActiveCare Medical Center
01.2007 - 01.2014
- Booked patient appointments and accessed medical records when necessary, using CRM system.
- Updated and maintained electronic patient records by accurately filing and scanning medical documents into appropriate patient charts.
- Observed signs and symptoms, recorded nutritional intake and biological outputs and documented or reported.
- Managed and created multiple physician’s clinical schedules.
- Preformed OHIP billing, maintained payroll and tracked office expenses.
- Experience with basic accounting functions, bookkeeping, and consolidating cash.
Education
Secondary School Diploma - undefined
A.Y Jackson Secondary School
Ottawa, ON01.2007
Skills
- In-depth knowledge of patient care theory and practical applications
- Demonstrated ability to accurately prepare and maintain patient charts
- Able to work both independently and as a team member
- Effective time management and organizational skills
- Sound ability to help, support, and resolve client inquiries
- Working knowledge of medical terminology
- Proficient with Google Workspace
- Proficient with TalkDesk and Slack
- Energetic and enthusiastic
- Proficient with CRM systems
- Proficient with Accuro EMR system
- Firm understanding of The Personal Information Protection and Electronic Documents Act
- Used effective problem-solving abilities to promptly and professionally resolve any conflicts and rectify situations in a timely manner
- Managed time well by establishing work priorities, delegating work to appropriate staff, dividing workloads evenly, ultimately ensuring deadlines were met
Certification
- Medical Laboratory Technician, Bio Test Labs, Ottawa, ON,2014
- First Aid, CPR, Red Cross,2022
Timeline
Client Account Manager
90 Days Campaigns
08.2024 - 11.2024
Administrative Assistant
Bayshore Specialty Rx
05.2022 - 12.2024
Medical Office Assistant
Stittsville Medical Clinic
01.2022 - 05.2023
Phlebotomist
ActiveCare Medical Center
01.2014 - 01.2019
Medical Receptionist
Dr Chans Pediatricians Office
01.2012 - 01.2014
Medical Receptionist
ActiveCare Medical Center
01.2007 - 01.2014
Secondary School Diploma - undefined
A.Y Jackson Secondary School
- Medical Laboratory Technician, Bio Test Labs, Ottawa, ON,2014
- First Aid, CPR, Red Cross,2022
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