SHANNON MAY

• Oversee day-to-day operations of a 12-15 person team
• Utilization of the Workday platform for scheduling, payroll, recruiting, personal management and performance management.
• Design strategy and work towards achieving goals for growth
• Maintain payroll budgets and schedule accordingly
• Ensure policies and processes are being maintained to the standard of practice
• Ensure employees work productively and develop professionally
• Oversee recruitment and training of new employees
• Evaluate and improve operations and financial performance
• Utilize the employee assessment process for both disciplinary action and annual team assessments
• Prepare regular reports for upper management
• Ensuring staff follow health and safety regulations
• Provide solutions to issues like profit decline, employee conflicts, loss of business to competitors
• Working with club members to resolve issues in a professional manner to ensure company standards are followed

Achievements while in role include:

• Growing our clubs EFT to achieve $100,000.00, and consistently working towards and achieving goals both personal and business
• Taking on stretch assignments to clubs across the country to ensure standards are met, clubs continue to run effectively and efficiently while training new leadership and general staff.
• Travelling to provide support with recruitment, pre-sale, coordinating with HQ staff, FMBP, and general contractors to contribute to the opening of 4 new Planet Fitness locations on the Atlantic coast
• Working and training new team members in their leadership roles while offering support during their integration into role

• Training new team members
• Organizing shift huddles and scheduling
• Ordering supplies and equipment
• Maintaining and overseeing good customer relations
• Reviewing performance with employees
• Ensuring overall maintenance and quality control of the gym environment

• Marketing
• Accounting
• Scheduling
• Quality control
• Client relations
• General Accounting
• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
• Fostered strong professional network and partnership building skills to connect with quality leads.

• Lead and mentor junior NCOs and artillery personnel, ensuring they are trained, ready, and capable to carry out artillery tasks.
• Act as a role model and maintain high standards of discipline, professionalism, and performance.
• Manage day-to-day activities of artillery units, including deployment, training, and readiness tasks.
• Lead and participate in advanced training programs for gunnery operations, fire support coordination, and artillery tactics.
• Ensure personnel under their supervision meet or exceed required qualifications and certifications.
• Develop and deliver training plans to enhance operational efficiency and readiness.
• Maintain accurate records of personnel training, equipment maintenance, and operational performance.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Provide reports to senior leaders on unit readiness, training progress, and equipment status.
• Ensure compliance with military policies, safety regulations, and standard operating procedures.