Shannon Marie Ryan
San Diego
Summary
Dynamic and results-driven Supervising Manager with 15+ years of experience leading teams, Regional manager/assistant supervisor for security and police services staff different sites veterans affairs, Caregiving operations, multi department store floater manager. Optimizing operations, and driving organizational performance. Recognized for strong leadership, strategic problem-solving, and the ability to build high-performing teams. Adept at improving workflow efficiency, implementing process improvements, used to high pressure and deadlines and maintaining exceptional service and quality standards. Committed to fostering a positive work culture while achieving measurable business results.
Overview
26
26
years of professional experience
Work History
Supervising Manager
United Guard Services
San Diego
02.2024 - 05.2025
- Security Officer/Manager/ Supervisor Has valid guard card
- DMV Rover, Government Sites (Caltrans, Social Services) San Diego, CA
- 2024 1 year job 10+ years Security Officer/ Supervisor and Management including HR and Scheduling- Supervise and scheduling, office support security officers at various government sites.
- Unarmed guard Powers of arrest and extensive training in security- Ensure compliance with safety protocols and efficient operations.
- Former guard/Supervisor Elite security show services Inc Petco Park, Padres Season.
- Lead a team of [5 to 10] employees depending what site, providing coaching, mentorship, and development to improve team capability and engagement, hyping the team giving encouragement daily meetings, briefings with upper management.
- Helping with coaching and write-ups.
- Training, Oversee daily operations, ensuring adherence to company policies, quality standards, and productivity goals.
- Making sure radios are charged for the next day passing them out to the team. Also walkie talkies.
- Implement process improvements resulting in a 83% increase in efficiency and/or reduction in errors or downtime.
- Conduct performance evaluations, manage scheduling, and ensure adequate staffing to meet business demands.
- Resolve escalated issues and maintain positive customer and employee relationships.
- Monitor key performance indicators, Make sure to help the team meet deadlines, prepare operational reports, and support upper management with strategic recommendations.
- Report to upper Management and helping with human resources.
- Subcontractor government sites different sectors veterans affairs San Diego CA La Jolla Old Town Los Angeles
Caregiver
RN Private home health /hospice
San Diego
05.2015 - 06.2024
- Provided in-home care as a CNA, assisting clients with special needs, including Alzheimer's and dementia.
- Managed daily living activities, medication organization, and physical therapy support.
- Facility work Private nursing for clients working with multi-agencies.
- Coordinated daily task assignments, supported team workflow, and ensured operational compliance.
- Assisted in onboarding and training new employees, reducing ramp-up time by 90%.
- Facilitated communication between team members and management to ensure smooth operations.
- Identified inefficiencies and proposed solutions that improved team productivity by 90%.
Supervisor / Team Lead
Soleil communications Inc
San Diego
01.2015 - 01.2020
- Welk group manager of Branson sector supervisor Worldmark Wyndham marketing team, Tms marketing office support.
Campus Coordinator
Apple One Employment Services
Newport Beach
05.2017 - 11.2019
- Acted as Campus Coordinator, managing front desk/ reception operations in the student resource center.
- Assisted students and faculty, prepared daily schedules, and maintained classroom supplies.
- Campus coordinator University of Phoenix Newport Beach, CA
Manager of Store Floaters and Diamond Seller
Robinson's
National City
04.1999 - 08.2005
- Managed [tasks/responsibilities] while consistently achieving performance targets.
- Supported customer satisfaction efforts, contributing to a [X]% improvement in service ratings.
Education
BA - Science of Nursing, RN
Northern Arizona University
Eastern/Western Medicine
Mueller College of Holistic Studies
The Art Institute of San Diego
A.A -
San Diego City College
Diploma -
Castle Park High School
Skills
- Team Leadership & Supervision
- Performance Management
- Staff training
- Overseeing
- Coaching & Development
- Operational Strategy
- Workflow Optimization
- Human Resources
- Conflict Resolution
- Cross-Functional Coordination
- KPI Tracking & Reporting
- Customer Relations
- Patient Relations
- Veterans Relations
- Stakeholder Relations
- ISO Management
- Compliance & Safety Standards
- Relias trainings
- Health and Safety
- Inventory
- Audits
- Microsoft Office Suite
- PowerPoint
- Project Management Tools
- HR/Workforce Management Systems
- Reporting & Data Analysis Tools
- Audit ISO
- Health and safety training
Accomplishments
- Improved overall team productivity through targeted coaching and process optimization.
- Reduced employee turnover through enhanced engagement and development initiatives.
- Successfully managed operations during high-volume periods with zero service interruptions.
- Ability to remain Calm in high pressure situations and deadlines.
Training
- Leadership Development Certification
- Supervisory Skills Training
- Project Management Courses
Professional References
Available upon request.
Timeline
Supervising Manager
United Guard Services
02.2024 - 05.2025
Campus Coordinator
Apple One Employment Services
05.2017 - 11.2019
Caregiver
RN Private home health /hospice
05.2015 - 06.2024
Supervisor / Team Lead
Soleil communications Inc
01.2015 - 01.2020
Manager of Store Floaters and Diamond Seller
Robinson's
04.1999 - 08.2005
BA - Science of Nursing, RN
Northern Arizona University
Eastern/Western Medicine
Mueller College of Holistic Studies
The Art Institute of San Diego
A.A -
San Diego City College
Diploma -
Castle Park High School