Shannon Mackie
Abbotsford,B.C
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Education Assistant
Abbotsford School District
Abbotsford, B.C
12.2022 - Current
- Instructional support services
- Follow IEP's and safety plans set out for each student
Customer Service Representative
Panago Call Center
Abbotsford, B.C
10.2022 - Current
- Taking order for Panago across Canada
Closing Supervisor
Tim Hortons
Deroche, B.C
02.2022 - 10.2022
- Supervision of staff at closing
- Increased efficiency of team members
Youth Support Worker
Ryse Supportive Services
Abbotsford, B.C
06.2019 - 08.2021
- Proving the highest standard of care for high-risk behaviors and youth with disabilities in our care
- Followed protocols and behavioral plans
- De-escalation during incidents
- Assisted youth with personal care, medication administration, and emotional support
- Completed daily progress and collected data
Customer Service Representative
Concentrix
Chilliwack, B.C
03.2017 - 05.2019
- Answered inbound calls from Rogers
- Supported customers with wireless, internet, and home services
Education
Education Assistant, De-escalation strategies and redirection strategies, Supporting communication, independence, self-determination, and transition planning, Diversity/ inclusion, Visual strategies, Can demonstrate necessary literacy, numeracy, and technology skills -
Vancouver Career College
11.2022
Skills
- Highly motivated and capable of learning quickly
- Responds well to new challenges and opportunities to learn
- Able to work effectively in a fast-paced environment
- Enthusiastic and charismatic
- Helpful, courteous, and patient with others
- Cooperative with the ability to work independently or as part of a team
- Skilled at encouraging others and developing an immediate rapport with fellow coworkers
- Self-motivated, responsible, and reliable
Languages
English
Native or Bilingual
Certification
- AFIRM- Augmentative & Alternative Communication Certificate
- AFIRM- Behavioral Momentum Intervention Certificate
- AFIRM- Introduction to Autism Certificate
- AFIRM- picture exchange communication
- AFIRM- Prompting
- AFIRM- Reinforcement
- AFIRM- Social Narratives
- Suicide Prevention Training Certificate
- AAC Training
- WHMIS
- Standard First Aid with CPR C and AED
- Non- Violent Crisis Intervention Training
Timeline
Education Assistant
Abbotsford School District
12.2022 - Current
Customer Service Representative
Panago Call Center
10.2022 - Current
Closing Supervisor
Tim Hortons
02.2022 - 10.2022
Youth Support Worker
Ryse Supportive Services
06.2019 - 08.2021
Customer Service Representative
Concentrix
03.2017 - 05.2019
Education Assistant, De-escalation strategies and redirection strategies, Supporting communication, independence, self-determination, and transition planning, Diversity/ inclusion, Visual strategies, Can demonstrate necessary literacy, numeracy, and technology skills -
Vancouver Career College