Shannon Lodge

Summary

Dynamic and detail-oriented professional with extensive experience in Customer Service delivering high-quality service in the hospitality industry. Proven success in fostering customer engagement and driving revenue through personalized service. Demonstrated ability in product merchandising and maintaining efficient file management, ensuring seamless operations in fast-paced environments.

Overview

years of professional experience

Certification

Work History

Dental Office Receptionist

Impressions The Dental Hygiene Spa

01.2022 - 06.2025

Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Demonstrated strong multitasking abilities while simultaneously managing phone lines, reception area cleanliness, and general administrative duties.
Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
Process payment, month end and day end reports.

Front Desk Agent

The Delta Hotel

01.2021 - 12.2021

Collected room deposits, fees, and payments.
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Resolved guest issues promptly, resulting in positive feedback and return visits.
Provide information about the hotel and local area.

Sales Associate

Old Navy

06.2016 - 04.2020

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Able to lift over 50lbs during shipment unboxing and inventory count.

Education

GED -

School of Hospitality, Tourism And Culinary Arts

Toronto, ON

01-2019

High School Diploma -

Lester B. Pearson Collegiate Institute

Toronto, ON

06-2013

Skills

Excellent interpersonal and customer service skills required establishing and maintaining effective working relationships with clients, staff, community agencies and the public
Demonstrates excellent communication and listening skills, effectively conveying information and understanding others’ needs and concerns with clarity and empathy

Demonstrates the ability to multitask effectively while navigating through various computer systems with proficiency, ensuring smooth and efficient handling of multiple responsibilities simultaneously
Possesses strong problem-solving skills and maintains composure under pressure, enabling effective and thoughtful resolution of challenges while managing high-stress situations with calmness and confidence

Languages

English

Native or Bilingual