Shannon L'Heureux
Waterloo,Canada
Summary
Motivated business professional bringing 12 years of entrepreneurial experience. Dedicated and personable with experience in administrative and sales operations, organization and personnel. Well-versed in communicating, motivating, and supporting staff members. Looking to join a team where I can contribute to the overall success and efficient day to day operations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Business Owner/Operator
Sugar Cookie Co.
01.2012 - Current
- Successfully created and ran cookie business, including all aspects of marketing, baking, design, scheduling, inventory management and bookkeeping and customer service.
- Experience working with wedding and corporate events.
- Developed and implemented efficient production workflows, enhancing operational productivity.
- Managed inventory levels and ordering processes to ensure timely product availability.
- Oversaw quality control measures to maintain high standards in product consistency.
- Established effective marketing strategies to increase brand visibility and customer engagement.
- Analyzed sales data to identify trends, informing strategic business decisions.
- Fostered strong customer relationships, enhancing loyalty through excellent service experience.
Receptionist
Goss Chiropractic
01.2020 - 01.2021
- Scheduling appointments, multi-line phone system, filing and faxing.
- Operated PMP Chiropractic software.
- Third party insurance billing and month end reporting.
- MVA and WSIB claims when needed.
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Maintained accurate patient records in electronic health systems to support clinic operations.
- Coordinated communication between patients and chiropractic staff, facilitating efficient workflow.
- Handled billing inquiries and insurance verification, ensuring clarity for patients regarding their coverage.
- Confirmed appointments, communicated with clients, and updated client records.
- Orthotic paperwork and billing invoices.
- Updating electronic records and new patient files.
- Part time work.
Executive Assistant
I-connect Canada
01.2008 - 01.2012
- Responsible for organization and management of sales’ team schedules, extended management support, and preparation of legal documents for info packages.
- General office duties, including data entry, filing, and scanning.
- Managed executive calendars, prioritizing appointments and ensuring efficient time allocation.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Answered high volume of phone calls and email inquiries.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Administrative Assistant
Barber Collins Security
01.2007 - 01.2008
- Management of front desk reception duties, including incoming/outgoing calls and emails, data entry for office staff, documentation of client invoices, records, and profiles.
Directory Assistant Agent
Nordia Inc.
01.2001 - 01.2004
- Daily requests for on-line database searches for phone listings.
- Transferred emergency calls in high pressure situations, with approximately 800 accurate calls per day.
- Client confidentiality.
Education
High School Diploma -
Galt Collegiate Institute And Vocational School
Cambridge, On06-1997
Skills
- Data Entry
- Customer Service
- Insurance Billing
- Filing
- Records
- Professional and Friendly
- Inventory control
- Strategic marketing
- Sales strategy
- Customer relations
- Quality assurance
- Issue resolution
Certification
Food Handler Certification (110904795) SafeCheck Food Safety.
Timeline
Receptionist
Goss Chiropractic
01.2020 - 01.2021
Business Owner/Operator
Sugar Cookie Co.
01.2012 - Current
Executive Assistant
I-connect Canada
01.2008 - 01.2012
Administrative Assistant
Barber Collins Security
01.2007 - 01.2008
Directory Assistant Agent
Nordia Inc.
01.2001 - 01.2004
High School Diploma -
Galt Collegiate Institute And Vocational School