Shannon Lazure
Bloomfield,ON
Summary
Energetic and organized with knack for leadership and problem-solving. Well-versed in LCBO strategic planning and operational efficiency, along with strong analytical and communication skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Fulltime Customer Representative/ Acting Manager
LCBO
04.2025 - Current
- Delivering exceptional customer service by extensive knowledge of LCBO products and services, building trust with loyal customers
- Consistently develop a strong company culture focused on LCBO strategies and policies.
- Manage purchasing, sales and marketing operations efficiently.
- Compliance with health and safety standards
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Sears Call Center Associate
SEARS Inc.
- Provided expert assistance to callers, efficiently navigating internal systems to address inquiries accurately.
- Managed high-volume inbound calls, maintaining composure and professionalism under pressure.
- Educated customers about billing, payment processing and support policies and procedures.
- Supported successful sales campaigns by promoting special offers during relevant customer interactions.
Education
Customs /Immigration
Loyalist Community College
BellevilleSkills
- Exceptional customer experience
- Adaptability and flexibility
- Team building and leadership
- Effective time management
- Problem-solving aptitude, decision making
- In-depth LCBO product knowledge
Certification
- Completion of Product Knowledge Courses
- Retail Managers Health/Safety Policies
- CPR First Aid
- PLE Equipment Certifications
Timeline
Fulltime Customer Representative/ Acting Manager
LCBO
04.2025 - Current
Sears Call Center Associate
SEARS Inc.
Customs /Immigration
Loyalist Community College
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