Shannon Lance

Orangevale,CA

Summary

Analytical and administrative professional with extensive experience in program coordination, onboarding, compliance, reporting, and stakeholder support. Seeking an Analyst II–level position with the State of California where strong organizational, analytical, and policy-support skills can be applied to support departmental operations and program goals.

Overview

years of professional experience

Work History

Administrative & Onboarding Manager

SENIORS HELPING SENIORS

Citrus Heights

06.2025 - Current

Perform complex administrative and analytical support for daily business operations, including onboarding, payroll, billing, scheduling, and compliance tracking. Coordinate and administer employee onboarding, orientations, background checks, and LiveScan clearances in compliance with DOJ and CDSS regulations. Analyze staffing needs and schedule caregiver assignments to ensure appropriate coverage, service delivery, and regulatory compliance. Verify client insurance eligibility and maintain accurate documentation to support billing and reimbursement. Process payroll and billing data; reconcile discrepancies and ensure timely and accurate payments. Train and mentor office staff and caregivers on procedures, systems, and compliance requirements. Plan and coordinate special events, including community outreach activities and ribbon-cutting ceremonies. Utilize multiple enterprise systems (HubSpot, Viventium, Apploi, WellSky, Care Academy, etc.) to track data, generate reports, and support operational decision-making.

Instructional Aide

ODYSSEY LEARNING CENTER

Orangevale

08.2024 - 02.2025

Provided instructional and behavioral support to students with individualized education plans (IEPs) and behavioral intervention plans. Collected, documented, and reported student progress, behavior data, and goal attainment to instructional staff and administrators. Assisted with lesson preparation, instructional materials, and classroom organization. Maintained accurate documentation and reports in compliance with educational and program requirements. Supported student safety, mobility, hygiene, and communication while maintaining confidentiality and professionalism. Participated in staff meetings, trainings, and in-service programs to support program effectiveness.

Booking Agent / Media Promotions

SELF-EMPLOYED

Sacramento

07.2009 - 08.2024

Managed end-to-end project coordination for clients, including scheduling, promotion, contract support, and stakeholder communication. Analyzed client needs and market opportunities to match talent with appropriate events and engagements. Maintained accurate records, timelines, and deliverables while meeting strict deadlines. Provided high-level customer service through active listening, problem-solving, and relationship management. Demonstrated leadership and independence by managing multiple projects simultaneously in a fast-paced environment. Designed and maintained artist and band websites, ensuring accurate content and functionality.

Office Manager

PATTERSON PROPERTIES, INC.

Roseville

12.2004 - 07.2009

Provided comprehensive administrative and analytical support for property management and construction operations. Processed personnel records, timecards, leave balances, and payroll documentation for multiple employees. Assisted with leasing contracts, billing, accounts receivable/payable, and financial recordkeeping. Prepared reports, correspondence, and official documentation. Coordinated meetings, recorded minutes, and supported management decision-making. Served as backup to the Property Manager and supported construction department operations. Maintained organized filing systems and handled confidential tenant and employee information. Responded to tenant inquiries, resolved complaints, and coordinated maintenance services.

Skills

Software/Systems: Microsoft Office Suite, Google Workspace, HubSpot, Mailchimp, Viventium, Apploi, WellSky, Care Academy, Nextiva, AirCall, Otterai Administrative Systems: Payroll, Billing, HRIS, Scheduling, Compliance Tracking Documentation: Reports, Correspondence, Data Entry, Records Management
Organizational growth
Software implementation
Policy enforcement
Stakeholder management
Performance tracking
Recruitment and hiring

Forecasting employment needs
Onboarding, training, and development
Problem-solving abilities
Multitasking Abilities
Organizational skills
Reliability

CORE QUALIFICATIONS

Program & Administrative Analysis. Policy & Procedure Implementation. Data Collection, Tracking & Reporting. HR, Onboarding & Compliance. Scheduling & Resource Coordination. Payroll, Billing & Budget Support. Training & Staff Development. Customer & Stakeholder Relations. Documentation & Records Management. Microsoft Office & Google Workspace. Confidential & Sensitive Information Handling.

Timeline