Shannon Kellogg
Angels Camp
Summary
Dynamic and detail-oriented customer service professional with over 10 years of experience in the hospitality industry, dedicated to transforming challenges into exceptional customer satisfaction. Proven track record of enhancing guest experiences through effective problem-solving and a commitment to excellence. Eager to leverage expertise in a position that fosters both personal and professional growth while contributing to a long-term career. Passionate about creating memorable interactions that drive loyalty and elevate service standards.
Overview
27
27
years of professional experience
Work History
Wine Club Manager
Ironstone Vineyards
10.2017 - Current
- As the Wine Club Manager I maintain database of over 2000 wine club members, input all new memberships and handle changes to accounts, complaints, etc. I coordinate quarterly shipments and billing, working closely with several departments and with FedEx. I plan and execute multiple functions throughout the year for members and directly supervise any staff involved with the execution of these events. Also included in my responsibilities: present budget forecasts to the President and Controller, maintain and keep records on wine inventory, monitor and keep up to date on Direct Shippers Licenses for out of state shipping purposes.
Office Administrator/Wine Club Coordinator
Twisted Oak Winery/
01.2015 - 10.2017
- Assist visitors to the winery with wine tasting, offer advice on local “must see” locations and eateries. Assist with inventory and tasting room merchandising. Stock bar and maintain and clean and safe work environment. Manage accounts receivable and deposit money weekly for winery. Maintain database of over 1200 wine club members, input all new memberships and handle changes to accounts, complaints, etc. Assist with shipping and billing. Oversee staff by developing training and policies. Maintain staff scheduling to ensure best coverage for the needs of the business. Perform administrative duties for the owner of the company and the winemaker.
Tasting Room Host
Ironstone Vineyards
09.2014 - 01.2015
- Assist visitors to the winery with wine tasting, offer advice on local “must see” locations and eateries. Assist with inventory and tasting room merchandising. Stock bar and maintain and clean and safe work environment.
Optician
Dr. Robert Haymond, MD
08.2009 - 12.2012
- Responsible for interpreting Doctors prescriptions and chart notes to manufacture spectacle lenses for patients. Instructed patients on proper insertion and removal of contact lenses. Maintained an optical center with high volume inventory. Interacted with sales reps weekly to order product and lab supplies. Performed weekly and monthly sales reports and forecasts. Managed all billing for spectacle and contact lenses.
Optician
Donaldson Eye Care Associates
01.2008 - 08.2009
Optician
Sierra Vista Optometry
01.2007 - 01.2008
Optician
Dr. Chris Iwata
05.2005 - 01.2007
Front Desk Receptionist
Donaldson Eye Care Associates
03.2004 - 05.2005
Front of House and Events Manager
Saddle Creek Golf Club
01.2001 - 02.2003
Special Events Manager
Greenhorn Creek Resort
01.1999 - 01.2001
Education
AA - Liberal Studies
Columbia College
Sonora, CA01.2000
Skills
- Strong customer service background
- Lifetime resident of the Sierra Foothills
- Works well both in a team setting and individually
- Guest communication
- Guest services
- Exceptional communication
Timeline
Wine Club Manager
Ironstone Vineyards
10.2017 - Current
Office Administrator/Wine Club Coordinator
Twisted Oak Winery/
01.2015 - 10.2017
Tasting Room Host
Ironstone Vineyards
09.2014 - 01.2015
Optician
Dr. Robert Haymond, MD
08.2009 - 12.2012
Optician
Donaldson Eye Care Associates
01.2008 - 08.2009
Optician
Sierra Vista Optometry
01.2007 - 01.2008
Optician
Dr. Chris Iwata
05.2005 - 01.2007
Front Desk Receptionist
Donaldson Eye Care Associates
03.2004 - 05.2005
Front of House and Events Manager
Saddle Creek Golf Club
01.2001 - 02.2003
Special Events Manager
Greenhorn Creek Resort
01.1999 - 01.2001
AA - Liberal Studies
Columbia College