SHANNON KEENATCH
Saskatoon,SK
Summary
Detail-oriented Customer Service Professional experienced in the cannabis industry with a strong focus on product knowledge and regulatory compliance. Built positive relationships with customers through effective communication and attentive listening, ensuring exceptional shopping experiences. Operated POS systems efficiently while managing cash and card transactions, contributing to a clean and organized work environment.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Budtendar
Canna Cabana
Martensville, SK
08.2022 - 01.2025
- Acquired knowledge of various strains and provided tailored recommendations to customers for informed choices.
- Guided customers in product selection to enhance their overall shopping experiences.
- Built strong relationships with regular customers to enhance their shopping experience.
- Operated cash register for cash and credit/debit card transactions, ensuring accurate and efficient processing.
- Worked POS system to enter orders process payments and issued receipts
- Followed cannasell guidelines checking identifications , refusing sales to already intoxicated guests
- Stocked and kept store clean daily
Cook/Cashier
Debden Bar
Debden, SK
11.2020 - 04.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy.
- Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders and efficiently cooked items to ensure timely delivery of hot meals.
- Arranged bottles and glasses to maintain an attractive display following standards.
- Mixed alcoholic and non-alcoholic drinks according to standard recipes to ensure consistency and quality.
- Calculated and returned appropriate change and maintained adequate cash and coin for making change.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Built positive connections with regular customers to enhance loyalty.
- Cleaned and reset tables to prepare for new diners. to maintain cleanliness and enhance the dining experience.
Cook/Cashier
Fire Creek Gas & Grill
Saskatoon, SK
10.2016 - 10.2019
- Took food orders from customers and cooked food quickly to complete the order in a timely manner.
- Took food orders from customers and cooked food quickly to complete the order in a timely manner.
- Prepared and served meals for large groups of students and staff. for large groups of students & staff of different schools across Saskatoon.
- Prepared and seasoned a variety of food items, including meats, poultry, and fish, for frying.
- Prepared an average of 20-30 orders each shift.
- Maintained cleanliness of food preparation equipment to promote a safe working environment., work areas and counters or tables.
- Cooked and catered for large groups of students and staff of different schools across Saskatoon.
- Operated cash register for cash, check and credit card transactions with excellent accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Adapted work schedule to meet the varying needs of the business. and extra shifts to meet business needs.
Cashier/Gas Jockey
Petro-Canada
Grasswood, SK
08.2012 - 10.2013
- Ensured clean and inviting store environment inside and outside to enhance customer experience
- Operated cash register for cash, check and credit card transactions with excellent accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Checked identification for proof-of-age for tobacco sales.
- Pumped requested gas/diesel for customers
- Cleared gasoline spills following safety and environmental procedures.
- Built trustworthy relationships with customers to encourage return visits.
- Pumped fuel for customers at service station
- Restocked and organized front lane merchandise to improve accessibility and visibility for customers
Sales Associate/Cashier/Maintenance
Key Man Engravable's
Saskatoon, SK
11.2011 - 01.2012
- Served customers throughout the store, processed detailed phone orders, ensured the store maintained appealing appearance.
- Completed transactions, received payments, balanced cashier float, opened and closed store, made nightly deposits and assisted with bookkeeping.
- Organized racks and shelves to enhance store visual appeal, engaged customers, and promoted featured merchandise.
- Served customers around the store, handled orders by phone in detail, maintained store appearance
- Assisted customers in finding specific products throughout the store.
- Helped customers locate products
- Operated cash register for cash, check and credit card transactions with excellent accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Slot Attendant
Dakota Dunes Casino
Whitecap Dakota First Nation, SK
10.2007 - 09.2009
- Troubleshot machine malfunctions, diagnosing root causes to minimize downtime.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Connected with guests on a personal level to build loyalty.
- Enhanced guest satisfaction and loyalty by delivering prompt service and ensuring timely payouts.
- Troubleshot machine malfunctions and diagnosed root causes.
- Repaired and maintained machines, ensuring optimal functionality and guest experience.
- Sustained physical stamina during extended shifts in a busy environment. while standing for extended periods in a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained high energy levels to effectively serve customers during peak hours. and enthusiasm in a fast-paced environment.
Education
High School Diploma -
Bernard Constant Community School
James Smith Cree Nation, SKSkills
- Cannabis strain expertise
- Cannabis compliance
- Product knowledge
- POS operation
- POS Transactions
- Billing processing
- ID verification
- Regulatory compliance
- Cash handling
- Guest Satisfaction
- Customer oriented
- Communication skills
- Motivated team player
- Active listening skills
- Critical Thinking
- Counter Sanitization
- Purchasing management
Certification
Certificates, WHIMIS, Safe Food Handling, Cannasell SK Responsible Cannabis Sales Training Certificate
Timeline
Budtendar
Canna Cabana
08.2022 - 01.2025
Cook/Cashier
Debden Bar
11.2020 - 04.2021
Cook/Cashier
Fire Creek Gas & Grill
10.2016 - 10.2019
Cashier/Gas Jockey
Petro-Canada
08.2012 - 10.2013
Sales Associate/Cashier/Maintenance
Key Man Engravable's
11.2011 - 01.2012
Slot Attendant
Dakota Dunes Casino
10.2007 - 09.2009
High School Diploma -
Bernard Constant Community School