Summary
Overview
Work History
Education
Skills
Highlight of qualifications
Certification
Timeline
Generic

SHANNON KAYE

Owen Sound,Canada

Summary

Professional with strong background in customer service and sales. Skilled in active listening, problem-solving, and effective communication. Consistently deliver results through team collaboration and adaptability to changing needs. Reliable, driven by passion for enhancing customer experiences and exceeding performance goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Office Administrative Assistant

Accq Sleep Labs
03.2024 - 08.2024
  • Scheduling and confirming patient sleep study appointments
  • Provide patients with information regarding results
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.


Registered Practical Nurse

Owen Sound Gardens Retirement Living
02.2023 - 03.2024
  • Confidently administer medications, order and re-ordering of medications using eMAR
  • Maintain positive & effective communication with residents, colleagues, families and visitors
  • Advocate for residents and ensure resident care is provided with nursing standards and principals
  • Monitored vital signs and assessed patients regularly, identifying changes in condition and initiating appropriate interventions.
  • Monitored patient reactions to drugs and carefully documented findings.
  • Facilitated smooth transitions between shifts through clear communication during handoff reports with colleagues regarding pertinent resident information.
  • Reduced medication errors by diligently administering medications according to physician orders and facility protocols.

Registered Practical Nurse

Mapleview / Southbridge care homes
01.2022 - 01.2023
  • Assess, monitor, and document resident symptoms, reactions, and progress
  • Confidently administer medications as prescribed by physician’s orders
  • Basic wound care including cleaning and bandaging injured areas
  • Order resident’s medications as needed

Finishing Assistant

Transcontinental Printing
08.2018 - 12.2019
  • Consistently met or exceeded production targets by efficiently managing time, resources, and prioritizing tasks accordingly.
  • Assisted in training new finishers, ensuring proper understanding of job responsibilities and techniques for optimal performance.
  • Demonstrated strong attention to detail when performing intricate finishing tasks on complex products or designs.
  • Utilized various hand tools and equipment effectively, ensuring precision in all aspects of the finishing process.
  • Maintained a safe working environment by adhering to safety regulations and keeping the workspace clean and organized.

Customer Experience Sales Floor Associate/ Manager

Walmart
12.2016 - 08.2018
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Ensured timely processing of customer transactions at checkout. Managed efficient cash register operations.
  • Contributed to the achievement of store sales goals through consistent delivery of exceptional customer service.
  • Resolved customer issues promptly and professionally, resulting in repeat business and positive feedback.
  • Proactively addressed potential safety hazards on the sales floor, contributing to a secure shopping environment for all guests.
  • Assisted customers with locating desired items, providing knowledgeable guidance on product features and benefits.

Education

Practical Nursing -

Georgian College
Owen Sound, ON
01.2021

ACE Program -

Georgian College
Owen Sound, ON
01.2017

Secondary School -

O.S.C.V.I
Owen Sound, ON
01.1997

Skills

  • Verbal Communication
  • Retail knowledge
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Problem-Solving
  • Reliable and punctual
  • Goal-Oriented

Highlight of qualifications

  • Experience working in long-term care and retirement living.
  • Hardworking and punctual with an excellent attendance record.
  • Work well in fast paced and high stress situations.
  • Excellent problem solving, decision making and interpersonal skills.
  • 15 years experience working in retail setting

Certification

  • Basic Life Support (BLS) Certification - St.Johns Ambulance

Timeline

Office Administrative Assistant

Accq Sleep Labs
03.2024 - 08.2024

Registered Practical Nurse

Owen Sound Gardens Retirement Living
02.2023 - 03.2024

Registered Practical Nurse

Mapleview / Southbridge care homes
01.2022 - 01.2023

Finishing Assistant

Transcontinental Printing
08.2018 - 12.2019

Customer Experience Sales Floor Associate/ Manager

Walmart
12.2016 - 08.2018

ACE Program -

Georgian College

Secondary School -

O.S.C.V.I

Practical Nursing -

Georgian College

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