Shannon Johnston
Summary
Adept at elevating guest experiences, I honed my skills in staff training and exceptional customer service at La Patrona. My background includes advanced bartending techniques and fostering strong team communication, significantly enhancing patron loyalty and operational efficiency. I became a knowledgeable and well rounded Bartender, with strong background in mixology and bar management. Proven ability to enhance customer satisfaction and streamline bar operations. Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
10
10
years of professional experience
Work History
Head Bartender
La Patrona
09.2022 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
Server
La Patrona
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Head Hostess
La Patrona
09.2022 - Current
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Restaurant Hostess
Tatemado Mexican Cuisine
05.2021 - 01.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Gardener
Clover Bar Pioneer Court
05.2022 - 08.2022
- Performed fall and spring cleanup to clear brush and debris from landscaped areas.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Maintained healthy gardens by timely pruning, fertilizing, mulching, and pest control measures.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
General Farm Hand
Willow Wood Ranch
01.2015 - 08.2020
- Maintained farm infrastructure such as fences, gates, and storage facilities through regular inspection and repair work.
- Adhered to safety protocols while operating heavy machinery, resulting in a safe work environment for all farmhands.
- Completed essential daily tasks such as feeding animals, cleaning enclosures, and checking water supplies to maintain optimal living conditions for livestock.
- Enhanced overall farm efficiency with regular maintenance and repair of farming machinery and equipment.
- Maintained animal welfare through proper feeding, sheltering, and medical care for livestock on the farm.
Education
Class 5 - Power Engineering
Northern Alberta Institute of Technology
Edmonton, None07-2028
High School Diploma -
Salisbury Composite Highschool
Sherwood Park, AB07-2023
Skills
- Staff training and supervision
- Attentive service
- Bar equipment maintenance
- Quality control standards
- Strong communication skills
- Exceptional Customer service
- Advanced bartending techniques
- Safe food handling procedures
- Highly reliable
- Outgoing personality
Timeline
Head Bartender
La Patrona
09.2022 - Current
Server
La Patrona
09.2022 - Current
Head Hostess
La Patrona
09.2022 - Current
Gardener
Clover Bar Pioneer Court
05.2022 - 08.2022
Restaurant Hostess
Tatemado Mexican Cuisine
05.2021 - 01.2022
General Farm Hand
Willow Wood Ranch
01.2015 - 08.2020
Class 5 - Power Engineering
Northern Alberta Institute of Technology
High School Diploma -
Salisbury Composite Highschool
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