Shannon Irons
Burnaby,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Apprentice
City Projects
06.2023 - Current
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Learned wide range of simple and complex techniques from on-the-job training.
- Prioritized and accomplished multiple tasks within established timeframes.
- Supported team with demolition, framing and drywall installation and finishing, applying best practices.
Retail Associate
Sporting Life
11.2022 - 04.2023
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Used in-store system to locate inventory and place special orders for customers.
Waitress
Spicers Tower Lodge
05.2022 - 10.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Lifeguard Supervisor
Ventia
09.2021 - 03.2022
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
- Provided maximum pool area surveillance and response to emergencies by rescuing pool patrons and administering first aid.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
Food and Beverage Supervisor
Ventia
09.2021 - 03.2022
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Accommodation Manager
Ventia
09.2021 - 03.2022
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Provided services efficiently and with high level of accuracy.
- Prepared monthly audits for review.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Managed day-to-day operations of lodging facility and scheduling staff.
- Evaluated and promptly resolved lodging facility operational issues.
Food and Beverage Team Leader
Ventia
06.2020 - 09.2021
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Resolved customer complaints involving food or beverage quality and service.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Maintained highest standards for beverage quality and service.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Food and Beverage Attendant
Ventia
01.2020 - 06.2020
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Processed payments and provided receipts to establish proof of transaction.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Processed payments for orders and provided customers with change.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Monitored dining room inventory and replenished as necessary.
Education
Diploma - Early Childhood Care And Education
TAFE New South Wales
New South WalesSkills
- Safety Awareness
- Heavy Lifting
- Clean Finish Work
- Worksite Organization
- Leadership
- Food and Beverage Service
- Teamwork and Collaboration
- Team Goals
- Customer Engagement
- Waste Reduction
- Contractual Obligations
- Disciplinary Action
Certification
- Responsible Service of Alcohol, Express Online Training
- Responsible Service of Gambling, Express Online Training
- Approved Managers, Express Online Training
- Working with Children check
Timeline
Apprentice
City Projects
06.2023 - Current
Retail Associate
Sporting Life
11.2022 - 04.2023
Waitress
Spicers Tower Lodge
05.2022 - 10.2022
Lifeguard Supervisor
Ventia
09.2021 - 03.2022
Food and Beverage Supervisor
Ventia
09.2021 - 03.2022
Accommodation Manager
Ventia
09.2021 - 03.2022
Food and Beverage Team Leader
Ventia
06.2020 - 09.2021
Food and Beverage Attendant
Ventia
01.2020 - 06.2020
Diploma - Early Childhood Care And Education
TAFE New South Wales
Similar Profiles
Dave ReadDave Read
Logistics Coordinator at City ProjectsLogistics Coordinator at City Projects
Omid SalehOmid Saleh
Wall and Ceilling Installer at City projects ltdWall and Ceilling Installer at City projects ltd
Praveen DevaraiPraveen Devarai
TEAM MANAGER at INCOR LAKE CITY PROJECTS PVT LTDTEAM MANAGER at INCOR LAKE CITY PROJECTS PVT LTD
Tyler ChangTyler Chang
Medical Equipment Assembler at VerathonMedical Equipment Assembler at Verathon
Daniel SantosDaniel Santos
Construction Worker at R-Four ContractingConstruction Worker at R-Four Contracting