SHANNON HORVATH

Residential Counselor/ Supervisor

Diggs for Kidds

05.1999 - 11.2001

Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
Monitored and documented client progress toward meeting goals and objectives.
Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
Developed and maintained relationships with community resources to provide additional support services.
Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
Organized weekly house meetings that facilitated open communication between staff members and encouraged constructive feedback from all parties involved.
Developed and implemented comprehensive individualized treatment plans for high-risk clients in residential setting.
Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
Supervised team of residential counselors while managing 24-hour residential facility for adults with mental health disorders.
Enhanced communication with families, providing regular updates on resident progress and well-being.
Optimized medication management protocols, ensuring accurate administration and monitoring side effects.