Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Shannon Hoppus

Manager
Chilliwack,BC

Summary

Dedicated Area Manager with experience directing operations, sales and staffing for several locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.

Overview

24
24
years of professional experience

Work History

Area Manager

Western Restaurant Franchises
Hope, BC
02.2022 - 01.2024
  • Resolved conflicts between employees or customers in a professional manner.
  • Boosted revenues by delivering effective sales training, issue resolution techniques and staff mentoring on company's web-based collections system.
  • Managed $2,000,000 operation by coordinating all supervisory responsibilities, including forecasting, inventory control, Kaizen events, community support, performance evaluations, process improvements, payroll, budgeting, promotion planning, and maintenance.
  • Aligned procedures and protocols with changing business demands.
  • Reviewed staffing needs to ensure adequate coverage at all times in stores.
  • Coordinated with store managers to develop plans for improving operational efficiency.
  • Conducted market research and reported on competitors.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
  • Coached, developed and motivated team to achieve revenue goals.
  • Provided guidance on the implementation of new policies and procedures in stores.
  • Cultivated positive rapport with associates and team leadership.
  • Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
  • Planned material and equipment needs to drive on-time delivery in concert with project schedule.
  • Oversaw the recruitment process for new staff members including interviewing and training.
  • Evaluated schedules, orders and forecasts to plan processes and meet timetables.
  • Maximized branch revenue by optimizing daily operations.

People Manager

McDonalds
Hope, BC
06.2018 - 12.2021
  • Established effective communication channels between teams, departments and management.
  • Developed and implemented hiring processes for new employees.
  • Held exit interviews and documented information discussed with employees.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
  • Implemented corrective action plans when necessary to address any deficiencies or non-compliance issues.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Maintained accurate records of each employee's attendance, leave requests and other related information.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Recruited new employees and built relationships, driving visibility.
  • Provided guidance and coaching to team members on how to improve their job performance.
  • Resolved conflicts among team members in a professional manner.
  • Ensured compliance with all applicable laws, regulations and company policies and procedures.

Family Pastor

Abbotsford Pentecostal Assembly
Abbotsford, BC
09.2013 - 05.2017
  • Developed long-term strategies for growth of the ministry.
  • Participated in ministerial conferences and other professional development opportunities.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Spearheaded community outreach programs.
  • Recruited volunteers for various ministries within the church.
  • Engaged in public speaking engagements at civic organizations or other churches.
  • Planned special ceremonies, services and events in coordination with families and individuals.
  • Coordinated fundraising activities to meet financial goals of the organization.
  • Oversaw building management, supplies orders and facility repairs.
  • Compiled monthly reports summarizing progress towards meeting organizational objectives.
  • Optimized church committee functions clarifying goals and delegating tasks.
  • Guided staff and volunteers in administering education, youth, social action, fellowship and pastoral care ministry programs.
  • Prepared participants for roles in ceremonies, services or events.
  • Created discipleship programs for youth and adults.

Pharmacy Assistant

Alberta Blue Cross
Edmonton, AB
04.2000 - 06.2005
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Performed filing, copying, faxing and other clerical tasks.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Processed medical insurance claims to calculate copayments.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
  • Verified prescriptions by contacting physicians' offices and receiving approval.

Education

Bachelor of Arts - Foundational Skills in Counselling

Summit Pacific College
Abbotsford, BC
04-2017

Skills

  • Operations Management
  • Relationship Building and Management
  • Order Management
  • Controlling Costs
  • Team Development
  • Performance Management
  • Recruitment and Hiring
  • Facility Inspections

Accomplishments

  • Received 2 Double Diamond awards in recognition of annual sales growth to over 2 million dollars in free standing location.

References

References available upon request.

Timeline

Area Manager

Western Restaurant Franchises
02.2022 - 01.2024

People Manager

McDonalds
06.2018 - 12.2021

Family Pastor

Abbotsford Pentecostal Assembly
09.2013 - 05.2017

Pharmacy Assistant

Alberta Blue Cross
04.2000 - 06.2005

Bachelor of Arts - Foundational Skills in Counselling

Summit Pacific College

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