Shannon Heslip
Sault Ste. Marie,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Bank Of Montreal
44 Great Northern Rd
01.2021 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
TD Bank
44 Great Northern Road
06.2002 - 07.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Noon Hour Supervisor
Algoma District School Board
Sault Ste. Marie, ON
11.2023 - Current
- Enhanced student safety by effectively monitoring and managing the school cafeteria during lunch hours.
- Promoted a positive environment for students through consistent supervision and conflict resolution.
- Assisted in maintaining order among students, ensuring timely transitions between lunch periods and classes.
- Collaborated with school staff to develop strategies for improving student behavior during lunch breaks.
Casual Educational Assistant
Algoma District School Board
Sault Ste. Marie, ON
03.2024 - Current
- Improved student comprehension by utilizing differentiated instructional strategies tailored to individual learning needs.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
- Increased parent involvement by maintaining open lines of communication and providing regular updates on student progress.
- Collaborated with fellow teachers to develop interdisciplinary units, promoting cross-curricular connections and deeper understanding of content.
Education
Diploma - Graphic And Digital Design
Sault College of Applied Arts And Technology
Sault Ste. Marie, ON04.1999
Diploma -
Korah Collegiate And Vocational School
Sault Ste. Marie, ON06.1998
Skills
- Data Entry
- Paperwork Processing
- Report Generation
- Appointment Scheduling
- Account Updating
- Product Knowledge
- Complaint Resolution
- Microsoft Outlook
- Office Equipment Proficiency
Timeline
Casual Educational Assistant
Algoma District School Board
03.2024 - Current
Noon Hour Supervisor
Algoma District School Board
11.2023 - Current
Customer Service Representative
Bank Of Montreal
01.2021 - 11.2023
Customer Service Representative
TD Bank
06.2002 - 07.2012
Diploma - Graphic And Digital Design
Sault College of Applied Arts And Technology
Diploma -
Korah Collegiate And Vocational School