Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shannon Hammond

Hamilton

Summary

Dynamic Property Management Specialist with a proven track record at Medallion Corporation, excelling in resident relations and lease administration. Enhanced tenant satisfaction through effective issue resolution and innovative marketing strategies, achieving increased lease renewals. Proficient in Yardi and Microsoft Excel, demonstrating strong operational reporting skills and a commitment to quality service.

Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Well-versed in recordkeeping, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions.

Overview

8
8
years of professional experience

Work History

Leasing/administration Manager

Medallion Corporation
09.2023 - 09.2025
  • Collected, completed, and processed lease applications.
  • Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
  • Created innovative marketing plans to enhance traffic for potential new clients
  • Collaborated with the owner to assess renovation needs of vacant units and coordinated all necessary trades for timely project completion
  • Optimized unit turnover times by working closely with internal maintenance staff to prioritize repairs and cleaning tasks
  • Solely responsible for the HAMILTON portfolio of nine buildings 674 separate units , leasing needs .
  • Effectively managed operations using Yardi, Pay-Quad, Vertical City, and Fresh Desk.
  • Ensured adherences of all governing legislation including, Residential Tenancies Act, Labour Relations Act, Fire Code and Occupational Health & Safety Act
  • Completed ESA reporting on portal
  • Completed all required notices for tribunal proceedings, and served said documents .
  • Prepared and scheduled general maintenance and prepared the required notice of entries
  • Completed weekly vacancy reports for HAMILTON portfolio, as well as daily client logs
  • General office duties proficient in Microsoft Word and Microsoft Excel
  • Produced purchase orders for outgoing transactions via Yardie.
  • Processed vendor purchase orders via Yardi platform.

Property Management Specialist

Samar Limited
01.2018 - 2023
  • Managed tenant inquiries and resolved issues to enhance resident satisfaction.
  • Coordinated property maintenance requests, ensuring timely completion and quality service.
  • Conducted property inspections to assess conditions and identify necessary repairs.
  • Assisted in lease administration, including drafting, reviewing, and renewing lease agreements.
  • Represented organization during tribunal hearings as well as prepared all documents required for hearings, and Tenant notices.

Education

Diploma - Business Administration And Management

Trios College
Hamilton, ON
01.2010

Diploma - Law

Trios College
Hamilton, ON
06.2009

Accounting

Mohawk College of Applied Arts And Technology
Hamilton
02.2008

Skills

  • Resident relations
  • Clerical skills
  • Maintaining closing ratios
  • Property management
  • Operational reporting
  • Tenant liaison
  • Leasing reports
  • Lease management experience
  • Social media marketing
  • Tour management
  • Lease administration
  • Proficiency in yardi payquad, fresh desk, vertical city, Microsoft Outlook, Microsoft Word, Microsoft Excel

Languages

English
Full Professional

Timeline

Leasing/administration Manager

Medallion Corporation
09.2023 - 09.2025

Property Management Specialist

Samar Limited
01.2018 - 2023

Diploma - Business Administration And Management

Trios College

Diploma - Law

Trios College

Accounting

Mohawk College of Applied Arts And Technology

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Shannon Hammond