Shannon Hall

sult: eRProject Coordinator Supervisor & Call Center Supervisor 2023- 2024

In one year period:

ABK PCs

• Completed overhaul of the ABK- JMR Reports. (No shape - as no job dates were folllowed and less than 50% of estimated revenues were entered for forecasting.)
• Taught ABK PCs how to manage the JMR so that jobs were correctly categorized under received, pending, sales, WIP and LDOJ. Used reception and myself to assist in updating targets and estimated revenues to bring their reports up to date so that they could be managed by the pc moving forward.
• Cleared out PM2 & PM3 jobs with Kamloops team. Sent on missions to clean out Kamloops LDOJ lists and assist on margin investigations.
• Implemented protocol of subtrade work orders
• Started X and D file protocols.

Canstar PCs

• Drafted the job completion checklist for Canstar PSA based off of the ABK log note. Brought in for compliance issues.
• Tasked with ensuring PCs were entering estimated revenues and updating them as needed.
• Monitored daily through JOC slide 2 and followed up for compliance.
• Collaborated with Santosh with the .01 entry for production closed jobs. This process increased visibility and eliminated follow up on estimated revenues for jobs that were production closed.
• Tasked with follow up on PC data entry. Result: Less than one kick back a month from invoicing for incorrect customer
• Provided PC coverage when needed which was outside of the scope of my duties.
• Ran WIPS when asked and followed up on LDOJ for pm teams 24/7.
• Spearheaded moving John Yu's LDOJ list in July and August when Canstar was slow and we had no RDM. (Trevor V left and Tracy N had a family tragedy) Followed up with additional duties when asked by Andrew Q outside of the scope of my duties.

Project Coordinator & Call Center Supervisor 2022-2023

• Went above & beyond to support the team by providing Project Coordinator Supervisor duties in addition to my other roles ( As our PC Supervisor was away on extended leave) without additional compensation.

Project Coordinator 2020-2022

• Was the only PC to cover 3 pm teams. In addition I supported the larger Canstar team with new job call intake and reception breaks

• Drafted precise contracts that clearly outlined obligations between parties while anticipating potential areas of conflict or dispute.
• Specialized in corporate conveyancing.

• Wrote and edited questions for the law section of the real estate course of BC.
• Updated and edited the law section of the real estate manual.
• Taught and tutored the law section of the real estate board, (Over the phone individual sessions as well as group sessions)