Shannon HALL
Parksville,British Columbia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
36
36
years of professional experience
Work History
Esthetic & Spa Therapist Instructor/Administration Assistant
Windsong College Of Healing Arts
03.2023 - Current
- Booked appointments, answered phones, greeted clients, handled payments for our clinic hours.
- Provided safe, effective, and appropriate professional massage therapy and esthetic services during clinic hours.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales for student clinic, workshops and courses with great work ethic and a positive attitude as the marketing director on Facebook and Instagram.
- Suggested appropriate therapy based on current health of client.
- Created curriculum, implemented and taught the materials for the Esthetic & Spa Therapy Diploma Program.
- Supervise students during their clinic case study appointments.
- Assisted in developing monthly promotional campaigns to attract new clients and students for the college.
- Handled busy schedules and stayed on top of key deadlines.
- Resolved customer complaints and facilitated conflict resolutions.
- In charge of attending events and communicating on behalf of Windsong College for the Port Alberni Chamber of Commerce.
Owner/Operator
Anam Cara Spa
09.2013 - 10.2021
- Managed day-to-day business operations as a professional spa therapist and esthetician
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed business plan, processes and procedures to provide superior products and services to customers.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Crafted engaging sales copy and eye-catching graphics for inventive client presentations on Canva.
- Operated with safety and skill to avoid accidents and delays.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Marketed new products, services and events on social media and email marketing platforms.
- Member of the Sidney Chamber of Commerce.
Chiropractic Technician/Administrative Assistant
Broadmead Betterback
08.2009 - 10.2012
- Obtained and documented patient medical history, postural issues and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information.
- Marketed the the clinic at trade shows to bring in new patients for the clinic.
- Provided patient support with teaching spinal exercises using equipment and other spinal corrective techniques.
- Supported administration with filing, emails, inventory, front desk reception duties and other clerical duties.
- Assisted in taking and developing x-rays.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Office Clerk II
Federal Government OAS Pension Programs
06.1989 - 09.1991
- Maintained organized files.
- Provided clerical duties by copying, faxing, and filing documents.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Handled incoming business and client requests for information.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Maintained and updated office records, both digital and physical.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Edited and proofread documents for accuracy and completeness.
- Processed OAS and GIC Applications for qualifying Canadian Citizens.
Office Clerk II
Ministry Of Finance And Corporate Relations
06.1987 - 08.1989
- Greeted incoming customers professionally and provided friendly, knowledgeable assistance on how to incorporate or search a name for their new business.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Maintained and updated office records, both digital and physical.
- Input data into spreadsheets and databases.
- Coordinated and scheduled meetings and appointments.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Esthetic & Spa Therapy Diploma - Esthetics
Academy of Excellence
Victoria, BC06.1992
Bachelor of Arts - Theatre
University of Victoria
Victoria, BC06.1992
High School Diploma -
Parklands Secondary School
Sidney, BC06.1988
Skills
- Advanced Facials Specialist
- Client Needs Assessment
- Spa Retail Sales
- Guest Services Expertise
- Excellent Team Player
- Customer Consultation
- Sales Expertise
- Sales Background
- Medical Recordkeeping
- Superior Attention to Detail
- Professional Demeanor
- Scheduling
Languages
English
Full Professional
Timeline
Esthetic & Spa Therapist Instructor/Administration Assistant
Windsong College Of Healing Arts
03.2023 - Current
Owner/Operator
Anam Cara Spa
09.2013 - 10.2021
Chiropractic Technician/Administrative Assistant
Broadmead Betterback
08.2009 - 10.2012
Office Clerk II
Federal Government OAS Pension Programs
06.1989 - 09.1991
Office Clerk II
Ministry Of Finance And Corporate Relations
06.1987 - 08.1989
Esthetic & Spa Therapy Diploma - Esthetics
Academy of Excellence
Bachelor of Arts - Theatre
University of Victoria
High School Diploma -
Parklands Secondary School
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