Shannon Guzman
South San Francisco
Summary
Results-driven logistics professional with 3+ years of dispatch experience and current hands-on expertise as a Logistics Technician. Known for strong leadership, sharp problem-solving skills, and the ability to keep operations running smoothly under pressure. Experienced with the AMIS system, Mobile Dock, team coordination, and operational optimization. Ready to step into a Logistics Operations Manager role and drive efficiency, engagement, and performance.
Overview
4
4
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification
Work History
Logistics Technician
Bradford Consolidation Logistics
South San Francisco
03.2025 - Current
- Support daily logistics and operational workflows to ensure on-time and accurate delivery performance
- Loaded and unloaded freight using forklifts and pallet jacks.
- Inspected incoming shipments for accuracy and quality standards.
- Packaged products securely for safe transportation to customers.
- Leadership & Team Engagement
- AMIS System Expertise
Dispatcher
Make Your Mark, LLC
South San Francisco
09.2021 - 01.2025
- Coordinated daily dispatch operations to ensure timely delivery of services.
- Managed communication between drivers, clients, and team members effectively.
- Utilized routing software to optimize delivery paths and reduce delays.
- Resolved client inquiries and complaints with a focus on customer satisfaction.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized various software systems to facilitate movement, planning and scheduling.
Education
South San Francisco High School
South San Francisco, CASkills
- Leadership & Team Engagement
- AMIS & Mobile Dock System Expertise
- Problem Solving & Critical Thinking
- Process Optimization
- Clear Communication
- Supply chain coordination
- Professional & Courteous Client Interaction
- Fast-Paced Decision Making
- Warehouse operations
Certification
- OSHA Safety and Hazardous waste Certification
- Forklift & Pallet Jack Certified
Timeline
Logistics Technician
Bradford Consolidation Logistics
03.2025 - Current
Dispatcher
Make Your Mark, LLC
09.2021 - 01.2025
South San Francisco High School