Shannon Gunn
Edmonton,AB
Summary
Versatile professional with a diverse background in law enforcement, protective services management, and wellness entrepreneurship. With extensive experience as a Community Peace Officer, Protective Services Operations Manager, and Wellness Business Owner, I possess a unique combination of skills in leadership, mental health awareness support, and program development. Skilled in creating and managing physical and mental wellness programs, delivering training, and education, and conducting research to develop evidence-based mental and physical health initiatives. Adept at fostering resilience, addressing operational stress, and promoting overall health and wellness for staff and patients in high-stress environments and experiences. With a deep understanding of the unique stressors faced by law enforcement professionals, I am committed to implementing strategies that support their mental health and well-being. Passionate about promoting diversity, inclusion, and equality, I strive to create supportive and inclusive environments that respect and value the unique perspectives and experiences of all individuals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Owner
Self Employed- Health & Wellness - FT
04.2021 - Current
- Developed new treatment protocols to address specific client concerns, leading to improved outcomes and higher satisfaction rates.
- Created a supportive environment where clients felt comfortable discussing their challenges openly without judgment or criticism.
- Built strong relationships with clients by listening to their feedback and adjusting treatments accordingly for improved experiences.
- Established trust with clients by maintaining strict confidentiality regarding personal information and treatment details.
- Provided exceptional follow-up care by checking in with clients post-treatment to assess their progress and address any questions or concerns they may have.
- Managed administrative tasks such as appointment scheduling, billing processes, record-keeping, insurance verification, and financial reporting to ensure smooth operations within the practice.
- Maintained current knowledge of industry trends and best practices through regular continuing education courses and workshops.
- Collaborated with other healthcare professionals to develop comprehensive wellness plans for clients with specific health concerns.
- Guided clients in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success.
- Implemented stress-reduction techniques into coaching sessions for improved mental well-being among clients.
- Empowered clients by teaching them how to set achievable goals that aligned with their personal values and aspirations.
Operations Manager
Alberta Health Services - Protective Services - FT
10.2010 - 10.2021
- Assisted in developing policies that fostered an inclusive work environment while upholding the values of integrity, professionalism, and respect among officers.
- Managed a team of Community Peace Officers and Protective Services Officers, providing regular training for improved performance and professional growth.
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Participated in department-wide diversity training sessions to promote inclusivity within the workplace environment.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Demonstrated excellent crisis management skills during high-pressure situations while maintaining composure under stress.
- Analyzed intelligence reports to proactively identify potential threats and mitigate risks before they materialized.
- Collaborated with law enforcement agencies to streamline information sharing during investigations and emergency situations.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
- Led cross-functional teams to develop and implement emergency response plans for various crisis scenarios.
Education
Diploma - Accelerated Massage Therapy Program
M.H. Vicars
Edmonton, AB06.2020
Alberta Government - Peace Officer Appointment - #11515
Solicitor General Staff College
Edmonton, AB11.2015
Alberta Government - Special Constable Appointment - #10452
Solicitor General Staff College
Edmonton, AB04.2007
Diploma - Correctional Services
MacEwan University
Edmonton, AB05.2005
Skills
- Program Development and Management
- Research Skills
- Training Delivery
- Mental Health Knowledge and Education
- Program Implementation
- Continuous Improvement & Education
- Leadership
- Collaboration
Certification
Trauma Informed Care
Leaders Guide to Managing Workplace Stress
Managing Organizational Change
Communicating for Impact & Influence
Cooperative Policing
The Art of Effective Feedback
Coaching- Your Key to Unlocking Potential
Non-Violent Crisis Intervention
Leading Health & Safety in the Workplace
Leaders in Care
Timeline
Business Owner
Self Employed- Health & Wellness - FT
04.2021 - Current
Operations Manager
Alberta Health Services - Protective Services - FT
10.2010 - 10.2021
Diploma - Accelerated Massage Therapy Program
M.H. Vicars
Alberta Government - Peace Officer Appointment - #11515
Solicitor General Staff College
Alberta Government - Special Constable Appointment - #10452
Solicitor General Staff College
Diploma - Correctional Services
MacEwan University
Trauma Informed Care
Leaders Guide to Managing Workplace Stress
Managing Organizational Change
Communicating for Impact & Influence
Cooperative Policing
The Art of Effective Feedback
Coaching- Your Key to Unlocking Potential
Non-Violent Crisis Intervention
Leading Health & Safety in the Workplace
Leaders in Care
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