Shannon Grieve
Summary
Awarded Employee of the Year at Fiddler's Pour House, I excel in multitasking and guest engagement, managing large sections and fostering relationships that often result in high sales and generous gratuities. My expertise spans from junior mixology to responsible alcohol service, with a true passion for food and drink. Being fluent in plant-based living motivates my dedication to order accuracy and quality. Working in a fast-paced environment showcases a blend of hard and soft skills essential for hospitality excellence.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Fiddler's Pour House
06.2019 - Current
- Demonstrated strong multitasking skills by managing a large section, running food and bussing/resetting tables, whilst attending to bar patrons
- Served food and beverages promptly with focused attention to customer needs, modifications, and allergies
- Upheld fluency with 20 rotating draught taps and craft cocktails
- Worked with POS system to place orders, manage bills, and communicate with the kitchen
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Nurtured warm relationships with regular customers, leading to an average of above 20% gratuity
- Addressed customer complaints or concerns professionally, ensuring swift, positive resolutions
- Handled cash, debit/credit, loyalty programs, and gift card transactions accurately to balance shift floats
- Awarded Employee of the Year 2024
Server/Bartender
Lazy Lizard
05.2020 - 03.2022
Server/Bartender/VIP Bottle Server
Gord's/Moose & Goose
09.2017 - 06.2019
Dietary Aide
Pleasant Manor
11.2015 - 01.2019
Education
High School Diploma -
Beamsville District Secondary
Beamsville, ON06-2013
Skills
- Strong work ethic
- Patient communication
- Guest engagement and familiarity
- Group reservations management
- Basic mixology
- Classic cocktails
- Wine service
- Time management
- Menu item memorization
- Hospitality service expertise
- Outgoing personality
- Responsible alcohol service
- Bartending prowess
- ID verification
Timeline
Server/Bartender
Lazy Lizard
05.2020 - 03.2022
Server/Bartender
Fiddler's Pour House
06.2019 - Current
Server/Bartender/VIP Bottle Server
Gord's/Moose & Goose
09.2017 - 06.2019
Dietary Aide
Pleasant Manor
11.2015 - 01.2019
High School Diploma -
Beamsville District Secondary
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