Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Shannon Gouin

Chatham

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Committed to accuracy and efficiency as achieved through hard work and attention to detail.

Experienced with customer engagement, product knowledge, and inventory management. Track record of maintaining organized and visually appealing sales floors.

Overview

16
16
years of professional experience

Work History

Sales Associate

Winners & HomeSense
09.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.

Customer Service/Food Preparation Worker

Garage Sandwich Co. Ltd.
10.2018 - 07.2024


  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Followed recipe guidelines meticulously, ensuring a consistent flavor profile for signature dishes.
  • Utilized organizational skills to maintain an orderly pantry system, simplifying ingredient retrieval during busy shifts.
  • Organized and re-stocked various stations and self-service items.
  • Guaranteed customer satisfaction by quickly delivering orders.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.

Supervisor

Tim Hortons
10.2009 - 11.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.

Education

High School Diploma -

Bluewater District School Board
05.2024

Skills

  • Team contribution
  • Reliable and punctual
  • Multitasking Abilities
  • Excellent Communication
  • Self Motivation
  • Flexible and Adaptable

Languages

English
Full Professional

Timeline

Sales Associate

Winners & HomeSense
09.2024 - Current

Customer Service/Food Preparation Worker

Garage Sandwich Co. Ltd.
10.2018 - 07.2024

Supervisor

Tim Hortons
10.2009 - 11.2019

High School Diploma -

Bluewater District School Board

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Shannon Gouin