SHANNON GENNO
Stayner,Canada
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
22
22
years of professional experience
Work History
Patient Service Representative
Collingwood General and Marine Hospital
01.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Temporary Full-Time Portal Coordinator
Royal Victoria Hospital
01.2022 - 01.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Answered emails, phones and solved any issues that arose
Part-time Registration Clerk
Collingwood General and Marine Hospital
01.2019 - 04.2022
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Entered patient information into payment system accurately for billing purposes.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Served as a liaison between patients, clinical staff, and administrative personnel to facilitate optimal communication and coordination of care.
- Updated patient contact information to support accurate electronic medical records.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Expedited emergency department admissions by quickly gathering necessary information while maintaining a calm demeanor under pressure.
Patient Registration/Scheduling Clerk
Orillia Soldiers Memorial Hospital
06.2016 - 02.2019
Emergency Clerk
Orillia Soldiers Memorial Hospital
09.2002 - 06.2016
Education
Honors Diploma - Medical Office Assistant
Toronto School of Business
Barrie, ON05.2002
Diploma - Fashion and Cosmetic Management
Humber College
Rexdale, ON05.1991
Diploma - OSSD
Orillia District Collegiate Vocational Institute
06.1989
Skills
Excellent computer skills and experience with Meditech
Patient confidentiality
Knowledge of HIS
Thorough understanding of PHIPA
Phone and Email Etiquette
Problem-Solving
Multitasking and Organization
Medical Terminology
EMR
Attention to Detail
Registration and Scheduling
Punctual and Hardworking
Calm and Effective Under Pressure
Timeline
Patient Service Representative
Collingwood General and Marine Hospital
01.2023 - Current
Temporary Full-Time Portal Coordinator
Royal Victoria Hospital
01.2022 - 01.2023
Part-time Registration Clerk
Collingwood General and Marine Hospital
01.2019 - 04.2022
Patient Registration/Scheduling Clerk
Orillia Soldiers Memorial Hospital
06.2016 - 02.2019
Emergency Clerk
Orillia Soldiers Memorial Hospital
09.2002 - 06.2016
Diploma - Fashion and Cosmetic Management
Humber College
Diploma - OSSD
Orillia District Collegiate Vocational Institute
Honors Diploma - Medical Office Assistant
Toronto School of Business
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