SAP
Shannon Fitzgerald
Lakewood
Summary
Learning and growing as an individual is the core to building character. The skills and knowledge obtained from years of experience give a vast variety of abilities. Being able to adapt and change with every job is crucial to team building and success.
Overview
11
11
years of professional experience
6
6
Certifications
Work History
Office Manager
Our Lady Of Refuge Catholic School
07.2023 - Current
- Facilitated smooth communication between families and school administration, addressing concerns promptly to maintain harmonious school / parent relationships.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing parent/ student inquiries or concerns via phone calls or email correspondence.
- Served as a liaison between administration and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Code Enforcement Office
City Of Paramount
8 2022 - 7 2023
- Inspect and research complaints and C.S.R.: trash, vegetation, ADU, business licenses, violations
- Conduct research through numerous sources with planning, building and safety, and county Health Department
- Enforce and uphold local municipal code, send out notice of violations and cites as needed
- Patrol city wide and proactively enforce penal and municipal code
- Effectively communicate with community and city officials
- Created safe and attractive environment for all residents.
Public Service Assistant
City of Paramount
02.2022 - 08.2022
- Assist with all incoming calls and foot traffic into sheriff station
- Manage parking calls and dispatch CSO to asses
- Run information through LASD C.A.D
- For LASD and public safety
- Preform various administrative tasks and systems
- Assist with community events and announcements
Sales Support Specialist
Airgas USA, LLC
02.2018 - 01.2022
- Input orders for construction customers Create quotations with accurate pricing and best product availability Dispatch and create the delivery route for drivers Provide excellent customer service to guarantee the highest quality of product Research product and contact vendors to ensure customers’ needs are be met
Cylinder control Specialist
Airgas USA, LLC
07.2016 - 02.2018
- Manage numerous worklist pertaining to code and regulation of routine maintenance, safety protocol, and manageability
- Research and analyze customer’s cylinder history, pattern, and create a clear analysis to adjust
- Audit customer sites, including cities, hospitals, and schools in the field and generate detailed reports to clear discrepancies and safety violations
- Communicate resolution and delegate responsibility to various personnel
Collections Specialist
Airgas USA, LLC
02.2015 - 07.2016
- Collect on delinquent accounts for Federal government, local government, and military entities
- Assist customers AR concerns and corrections
- Allocate account changes and billing issues
- Take customer payments and submit credits to correct billing and account issues
Shift Lead
Roxanne’s Cocktail Lounge and Grill
01.2014 - 07.2014
- Accurate order taking
- Customer service
- New hire training
- Multi task with food/drink orders and service
Server/ Trainer
Buffalo Wild Wings
02.2013 - 01.2014
- Customer service
- Multi task with food/drink orders and service
- New hire training on company policy and procedures
Education
Cypress College
Cypress, CA 08.2023 - 11.2014
High School Diploma -
St. Joseph High School
Lakewood, CA 08.2006 - 05.2010
Skills
Good Telephone Etiquette
Clerical Support
Microsoft applications proficiency
Organization
Self-Motivated
Critical Thinking
Problem-Solving
Certification
P.C. 832
Software
Business Warehouse
PROS
GoGov
IWorq
CAD
SDS
Timeline
Cypress College
08.2023 - 11.2014
Office Manager
Our Lady Of Refuge Catholic School
07.2023 - Current
Code Enforcement Safety Specialist
04-2023
Basic Code Enforcement
03-2023
P.C. 832
12-2022
FEMA IS-700.B
11-2022
FEMA IS-100.C
11-2022
D.O.J. Roll Fingerprints
05-2022
Public Service Assistant
City of Paramount
02.2022 - 08.2022
Sales Support Specialist
Airgas USA, LLC
02.2018 - 01.2022
Cylinder control Specialist
Airgas USA, LLC
07.2016 - 02.2018
Collections Specialist
Airgas USA, LLC
02.2015 - 07.2016
Shift Lead
Roxanne’s Cocktail Lounge and Grill
01.2014 - 07.2014
Server/ Trainer
Buffalo Wild Wings
02.2013 - 01.2014
High School Diploma -
St. Joseph High School
08.2006 - 05.2010
Code Enforcement Office
City Of Paramount
8 2022 - 7 2023
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