Shannon Etchells
Orland
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
2000
2000
years of post-secondary education
Work History
Account Representative
Motion Industries
Sacramento
03.2024 - 07.2025
- Managed customer accounts and maintained strong client relationships.
- Processed orders and handled inquiries using company software systems.
- Collaborated with sales teams to address client needs and solutions.
- Coordinated shipments and ensured timely delivery of products.
- Resolved customer issues promptly to enhance satisfaction and loyalty.
- Conducted market research to identify trends and opportunities for clients.
Account Specialist
Fastenal
Fife
06.2020 - 12.2023
- Received, prioritized and responded to multiple points of customer communication.
- Established accounts for new customers and updated existing accounts with current demographic and order information.
- Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
- Established and enforced sales goals to boost team success.
- Recommended and implemented solutions based on issue analysis and business implications.
- Implemented and followed up on sales directives from management.
- Formulated plans to expand business operations and grow overall territory and client base.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
Retail Store Manager
Stockton Ace Hardware
Stockton
04.2008 - 06.2020
- Built and maintained strong working relationships with team members.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized new stock for floor placement.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Increased store sales by cross-selling complementary items.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Executed merchandising strategies to support store sales growth.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Prepared and submitted nightly bank deposits.
- Prepared employee performance appraisals, providing actionable feedback.
Eligibility Worker
San Joaquin County Human Services Agency
Stockton
11.2013 - 09.2017
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Processed benefits applications and documents for food stamps and medical assistance.
- Utilized state software when inputting applicant information into agency's computer system.
- Entered client information and files into databases for further review and tracking.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Gathered financial information from clients regarding income, assets and debts.
- Conducted outreach programs and promoted new programs to communities and prospective clients.
- Coordinated with other departments to promote prompt processing of client applications.
- Explained reasons behind application denials and recommended further action.
- Explained eligibility details and affordability options to patients with kindness and respect.
Education
Central Independence
San Jose, CASkills
- Business Development
- Client Engagement
- Document Management
- Account Updating
- Customer Engagement
- Customer Relationship Development
- Territory Growth
- Due Diligence
- Report Writing
- Order processing
- Adaptability to change
Timeline
Account Representative
Motion Industries
03.2024 - 07.2025
Account Specialist
Fastenal
06.2020 - 12.2023
Eligibility Worker
San Joaquin County Human Services Agency
11.2013 - 09.2017
Retail Store Manager
Stockton Ace Hardware
04.2008 - 06.2020
Central Independence