Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Etchells

Orland

Summary

Dynamic Account Representative with a proven track record at Motion Industries, excelling in customer engagement and account management. Skilled in CRM software, I enhanced client satisfaction through proactive problem-solving and built strong relationships, resulting in improved account retention. Goal-oriented and detail-focused, I consistently deliver exceptional service and support sales initiatives.


Experienced with client relationship management, key to success in account roles. Utilizes strategic communication and problem-solving to enhance client satisfaction. Track record of delivering tailored solutions and maintaining strong client retention.

Overview

19
19
years of professional experience

Work History

Account Representative

Motion Industries
03.2024 - 05.2025
  • Managed customer inquiries and provided accurate information on product availability.
  • Processed orders efficiently using ERP software to ensure timely delivery.
  • Coordinated with internal teams to resolve customer issues and enhance satisfaction.
  • Developed strong relationships with clients, resulting in improved account retention rates.
  • Conducted market research to identify potential leads and support sales initiatives.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Kept detailed records of customer interactions for optimal traceability.

Account Specialist

Fastenal
05.2020 - 12.2023
  • Managed customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
  • Collaborated with sales team to streamline account processes, improving overall efficiency.
  • Assisted in onboarding new clients, providing support during initial setup and training.
  • Maintained detailed records of client interactions and transactions using CRM software.
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
  • Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.

Store Manager

Stockton Ace Hardware
04.2006 - 03.2020
  • Oversaw daily store operations, ensuring compliance with company policies and procedures.
  • Managed inventory levels, optimizing stock availability and minimizing shrinkage.
  • Trained and mentored staff, enhancing team performance and customer service skills.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
  • Implemented promotional activities that increased foot traffic and boosted sales revenue.
  • Developed staff schedules to ensure optimal coverage during peak hours and events.
  • Resolved customer complaints efficiently, fostering a positive shopping experience.
  • Conducted regular audits of cash registers and financial reports to maintain accuracy and integrity.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Eligibility Specialist

San Joaquin County
11.2014 - 05.2017
  • Evaluated applicant eligibility for various assistance programs, ensuring compliance with regulatory standards.
  • Conducted thorough assessments of documentation to determine program qualification and meet deadlines.
  • Collaborated with interdisciplinary teams to streamline processes and enhance service delivery effectiveness.
  • Provided guidance on policy changes, improving understanding among applicants and staff regarding eligibility requirements.

Education

General Studies

Central Independence
San Jose, CA
06-1999

Skills

  • Customer engagement
  • CRM proficiency
  • Customer relationship management
  • Account management
  • Goal oriented

Timeline

Account Representative

Motion Industries
03.2024 - 05.2025

Account Specialist

Fastenal
05.2020 - 12.2023

Eligibility Specialist

San Joaquin County
11.2014 - 05.2017

Store Manager

Stockton Ace Hardware
04.2006 - 03.2020

General Studies

Central Independence

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Shannon Etchells