Shannon Etchells
Orland
Summary
Dynamic Account Representative with a proven track record at Motion Industries, excelling in customer engagement and account management. Skilled in CRM software, I enhanced client satisfaction through proactive problem-solving and built strong relationships, resulting in improved account retention. Goal-oriented and detail-focused, I consistently deliver exceptional service and support sales initiatives.
Experienced with client relationship management, key to success in account roles. Utilizes strategic communication and problem-solving to enhance client satisfaction. Track record of delivering tailored solutions and maintaining strong client retention.
Overview
19
19
years of professional experience
Work History
Account Representative
Motion Industries
Sacramento, CA
03.2024 - 05.2025
- Managed customer inquiries and provided accurate information on product availability.
- Processed orders efficiently using ERP software to ensure timely delivery.
- Coordinated with internal teams to resolve customer issues and enhance satisfaction.
- Developed strong relationships with clients, resulting in improved account retention rates.
- Conducted market research to identify potential leads and support sales initiatives.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Kept detailed records of customer interactions for optimal traceability.
Account Specialist
Fastenal
Tacoma, WA
05.2020 - 12.2023
- Managed customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Collaborated with sales team to streamline account processes, improving overall efficiency.
- Assisted in onboarding new clients, providing support during initial setup and training.
- Maintained detailed records of client interactions and transactions using CRM software.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
Store Manager
Stockton Ace Hardware
Stockton, CA
04.2006 - 03.2020
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and minimizing shrinkage.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Implemented promotional activities that increased foot traffic and boosted sales revenue.
- Developed staff schedules to ensure optimal coverage during peak hours and events.
- Resolved customer complaints efficiently, fostering a positive shopping experience.
- Conducted regular audits of cash registers and financial reports to maintain accuracy and integrity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Eligibility Specialist
San Joaquin County
Stockton, CA
11.2014 - 05.2017
- Evaluated applicant eligibility for various assistance programs, ensuring compliance with regulatory standards.
- Conducted thorough assessments of documentation to determine program qualification and meet deadlines.
- Collaborated with interdisciplinary teams to streamline processes and enhance service delivery effectiveness.
- Provided guidance on policy changes, improving understanding among applicants and staff regarding eligibility requirements.
Education
General Studies
Central Independence
San Jose, CA06-1999
Skills
- Customer engagement
- CRM proficiency
- Customer relationship management
- Account management
- Goal oriented
Timeline
Account Representative
Motion Industries
03.2024 - 05.2025
Account Specialist
Fastenal
05.2020 - 12.2023
Eligibility Specialist
San Joaquin County
11.2014 - 05.2017
Store Manager
Stockton Ace Hardware
04.2006 - 03.2020
General Studies
Central Independence