Shannon English
New York,NY
Summary
Results-oriented Retail Manager with a proven track record in sales leadership and visual merchandising. Demonstrates expertise in driving revenue growth through engaging shopping experiences and strategic product assortments. Proficient in team leadership and client relations, balancing operational efficiency with creative merchandising strategies. Committed to enhancing brand identity and delivering exceptional customer service in fast-paced, high-end retail settings.
Overview
6
6
years of professional experience
Work History
Retail Opperations & Merchandising Manager
The Narwhal
Toronto , Ontario
01.2022 - Current
- Oversee the visual merchandising of products in-store and online to enhance customer experience and drive sales.
- Train and supervise staff, fostering a team-oriented environment focused on sales performance and building relationships.
- Assisted in the selection and procurement of merchandise for store.
- Maintain long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new products.
- Anticipated client needs, delivered tasteful and helpful advice, introduced suitable accessories and communicated current marketing and promotional initiatives and markdowns.
Retail Managment Internship
Banana Republic
Toronto, Ontario
05.2021 - 08.2021
- Trained comprehensively in employee scouting, interviewing, and onboarding.
- Executed complete deployment of the merchandise life cycle.
- Supported leadership in managing floor activities and key performance indicators.
- Created my own concept of a window display and installed it in the storefront.
- Assisted loss prevention management on performing store safety audits.
Assistant Social Media Manager
Lisa Gozlan
Toronto, Ontario
02.2020 - 12.2020
- Analyzed social media metrics and generated monthly reports to assess performance and inform future content strategies.
- Implemented SEO best practices in social media content to improve visibility and drive website traffic.
- Built and maintained corporate image, brand and identity.
- Engaged with the online community, responding to comments and messages to foster a positive brand image.
Sales Floor Associate
Thursdays Boutique
Toronto , Ontario
09.2019 - 02.2020
- Organized store by returning merchandise to proper areas and restocked displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Handled customer inquiries and complaints with professionalism, aiming for swift resolution.
- Worked as trusted personal shopper for many daily busy customers.
Style Advisor
Aritzia
Toronto , Ontario
10.2018 - 08.2019
- Performed register transactions quickly and efficiently and operated computerized order and inventory management system to locate and deliver customer product and size selection.
- Collaborated with other Style Advisors in providing excellent customer service experiences.
- Completed outfits and complemented clothing selections with carefully curated accessories.
- Maintained an organized and clean sales floor environment.
- Recommended additional items for purchase based on customer preferences.
Education
Bachelor of Business Commerce - Retail Management
Ryerson University
Toronto, Ontario05-2021
Skills
- Visual merchandising
- Product selection
- Inventory management
- Staff training
- Client relationship management
- Communication skills
- Product lifecycle management
- Problem solving
- Social media management
- Supervising staff
Accomplishments
- Graduated from Ryerson University on honor roll.
Timeline
Retail Opperations & Merchandising Manager
The Narwhal
01.2022 - Current
Retail Managment Internship
Banana Republic
05.2021 - 08.2021
Assistant Social Media Manager
Lisa Gozlan
02.2020 - 12.2020
Sales Floor Associate
Thursdays Boutique
09.2019 - 02.2020
Style Advisor
Aritzia
10.2018 - 08.2019
Bachelor of Business Commerce - Retail Management
Ryerson University
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