Shannon Dziadek
Selkirk,Canada
Summary
Experienced with managing office operations, scheduling, and administrative tasks. Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency. Track record of supporting team collaboration and adapting to dynamic work environments, ensuring reliable performance.
Experienced administrative professional ready to drive operational efficiency and streamline office functions. Known for strong organizational skills, effective communication, and team collaboration. Expertise includes managing schedules, coordinating meetings, and handling correspondence. Adaptable and reliable, with focus on achieving results in fast-paced environment.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Office & Loan Administrator
Community Futures East Interlake Inc.
03.2023 - Current
- Carry out general office duties and loan administration, including collections
- Perform accounting, payroll duties and manage group benefits
- Reconcile credit card and travel expenses
- Post and share important updates and information on social media, website and carry out other marketing duties
- Monitor budget accounts and submit quarterly and annual reporting to funders
- Organize and coordinate workshops, board meetings and record minutes
- Provide ongoing client care
Operations Coordinator
RS Express Ltd.
06.2022 - 10.2022
- Provided support and assistance to dispatch team, courier and transport drivers
- Created sales proposals and provided quotes on courier and transport costs to current and prospective clients
- Performed administrative duties including reporting requests and updating client information in CRM systems to ensure accuracy
- Communicated effectively with clients for strong team representation
Fleet & Equipment Coordinator
RS Express Ltd.
10.2022 - 01.2023
- Monitored daily vehicle inspection reports to track fleet usage and ensure driver compliance
- Updated fleet and equipment files and managed spreadsheets for maintenance tracking
- Coordinated with mechanics to order parts and supplies
- Scheduled and ensured repairs were completed and maintenance procedures were followed
- Created and maintained relationships with suppliers and vendors for repairs, shop equipment and tools
Data Entry Clerk
Community Futures East Interlake Inc.
02.2021 - 05.2021
- Performed general administration tasks including filing and data entry, bank deposits and preparing, sending and receiving mail
- Assisted with various projects as needed
- Ensured client files were complete and information was up to date
- Entered and updated clients and projects in database
Customer Service & Technical Support
Concentrix, Apple Support Team
11.2020 - 01.2021
- Answered incoming questions and handled concerns
- Empathized and related with customers regarding any technical problems and other issues
- Investigated customer disputes
- Processed refunds and entered appropriate notes
- Helped customers navigate programs and applications on their personal devices
Local Sales Admin & Coordinator, MB/SK
Trader Corporation (Auto Trader)
03.2010 - 07.2020
- Provided sales and administrative support to sales team and clients
- Assisted in creating and updating client facing reports and presentations
- Created and distributed daily, weekly, monthly and yearly sales reports and data
- Acted as the liaison for local sales team and clients, handled requests and escalated disputes to respective departments
- Worked primarily from a home office (2012-2020)
Rental Sales Representative
Ryder Logistics & Transportation
10.2009 - 02.2010
- Performed marketing calls in person and via telephone
- Provided rate quotes for business and personal customers
- Scheduled and coordinated maintenance for rental fleet
- Arranged for transfer and delivery of units for customers
Rental Sales Agent
Dollar Thrifty Automotive Group Canada Inc.
09.2007 - 06.2009
- Greeted and assisted customers in processing rentals and returns
- Used sales techniques to encourage customers to utilize service options
- Maintained and updated rental agreement files
- Received and responded to customer questions and concerns
Education
Diploma in Business Administration - Automotive Marketing
Automotive School of Business, Georgian College
Barrie, ON08.2005
Skills
- Organized and efficient at multitasking
- Strong customer service skills
- Reliable work ethic
- Thrives in fast paced setting
- Results driven and goal oriented
- Great communication skills, verbal and written
- Computer and social media savvy
- Highly adaptive, ability to work with different personality types
- Proven track record in handling private and confidential data
- Practices ethical discrection
- Team player, great collaborator
- Able to learn new systems quickly
- Strong troubleshooting and problem solving skills
- Data entry
- Interpersonal skills
- Excellent knowledge of Microsoft Office
- Efficient with CRM and SAP systems
- Canva, creating digital materials
- SurveyMonkey
- Zoom
- 10 key entry
- Typing
- Accounting
- QuickBooks
- Payroll
- Payworks
- Receptionist and secretary duties
- Operating a switchboard
- Salesforce
- Sales support
- Marketing assistance
Languages
English
Advanced (C1)
Certification
- First Aid, CPR/AED Training, St. John’s Ambulance, Winnipeg, MB, 09/01/22
- WHMIS & Customer Service Excellence, Online courses, 06/01/22
- FNE Certification - Fitness & Nutrition Expert Program, Fit Chicks Academy, Remote, 09/01/18, 04/30/19
Timeline
Office & Loan Administrator
Community Futures East Interlake Inc.
03.2023 - Current
Fleet & Equipment Coordinator
RS Express Ltd.
10.2022 - 01.2023
Operations Coordinator
RS Express Ltd.
06.2022 - 10.2022
Data Entry Clerk
Community Futures East Interlake Inc.
02.2021 - 05.2021
Customer Service & Technical Support
Concentrix, Apple Support Team
11.2020 - 01.2021
Local Sales Admin & Coordinator, MB/SK
Trader Corporation (Auto Trader)
03.2010 - 07.2020
Rental Sales Representative
Ryder Logistics & Transportation
10.2009 - 02.2010
Rental Sales Agent
Dollar Thrifty Automotive Group Canada Inc.
09.2007 - 06.2009
Diploma in Business Administration - Automotive Marketing
Automotive School of Business, Georgian College
Websites
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