Shannon Doleman

1. Process Improvement:

• Enhance or develop processes, systems, and workflows to increase efficiency, reduce administrative burdens, and improve service.
• Create process maps and documentation.
• Work closely with the HR team and other leaders to identify challenges and opportunities for process improvements.

2. Data Management, Metrics, Analysis and Reporting:

• Provide ongoing data management, including reviewing accuracy and integrity, and cleaning data and files as required.
• Develop and implement key statistical reporting.
• Support HRIS legacy system integration management.

3. Systems & Tool Management

• Work with HR team, and other stakeholders, to design and implement new systems or processes to enhance HR functions such as recruitment, onboarding, performance development, payroll and benefits, and workforce management.
• Collaborate with IT or external vendors to ensure systems are running effectively and that user needs are met.
• Monitor HR system requirements and make upgrades and modifications where necessary.
• Research, evaluate and recommend new tools and methodologies for development of applications. Such as SharePoint and PowerBI.
• Design, develop, modify, and maintain systems configuration to meet operational needs and requirements.
• Maintain current knowledge of system enhancements and best practices.
• Lead and facilitate the rollout of new systems and upgrades.
• Perform testing of configuration and troubleshoot problems.
• Create and maintain accurate system documentation, including process workflows, system configurations, and standard operating procedures.
• Deliver training on HR systems.

4. Cross-Functional Support and Collaboration:

• Work with organizational leaders to understand their business needs and challenges, and works with HR team to provide effective solutions.
• Provide end-user training on business processes and system changes.
• Provide technical support and solutions on HR systems, reports and processes.
• Work with stakeholders to resolve complex technical issues or address specific integration projects

5. Project Management and Change Management:

• Lead and manage projects aimed at improving HR technology, systems, and processes, from project initiation, and implementation through to hyper-care management.
• Prepare documentation, including system requirements definition, business cases, systems reviews, training materials, system configuration documentation, etc.
• Liaison with stakeholders to monitor and assess business needs in alignment with HRIS functionality.
• Prepare and manage the implementation of organizational changes.

6. Compliance and Risk Management:

• Provide support to HR users and employees regarding system functionality and processes.
• Assist in HRIS-related projects, including system implementations, upgrades, and integrations with other HR tools.
• Collaborate with cross-functional stakeholders to ensure successful project delivery.
• Maintain comprehensive documentation of system configurations, processes, and procedures.
• Ensure compliance with data privacy regulations and organizational policies.

• Develop and support the implementation plan and transition to the global Teck Learning module.
• Ensure the LMS corporate strategic initiatives serve as the governing guidelines of the transition.
• Develop and communicate the transition plan that is rooted in change management methodology, which ensure stakeholders and users receive timely notification and training involved with the change.
• Collaborate with stakeholders to identify and improve training principles, which drive strategic, effective results.
• Manage migration of all training data (courses, content,learner history) for Trail Operations.
• Ensure LMS is built to company standards, which produce result focused reporting that meet the Trail Operations goals.
• Coordinate and facilitate the LMS training for all persons who are required to perform administrative function within the learning module.
• Monitor transition to ensure effective maturing of LMS system.

• Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities.
• Conduct insightful, ad hoc analyses to investigate operational issues.
• Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning for clients.
• Produce variance analysis against financial forecasts and models.
• Assist with the development and coordination of training programs, seminars, and lecture materials.
• Perform daily, weekly & monthly analysis of current processes using operational metrics and reports.

• Coordinate revenue generating opportunities to offset program expenses.
• Perform cost control duties for organization, with a focus on auditable, value added reporting.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Prepared annual budgets with controls to prevent overages.
• Developed systems to track and log work issues.
• Evaluated suppliers to maintain cost controls and improve operations.

• Perform confined space attendant functions; such as audit the confined space permit, verify entrant certification prior to entry, perform atmospheric testing, maintain communication with workers via adequate communication system.
• Execute client approved Emergency Response Program (ERP) in the event of an emergency.

• Perform a wide variety of office duties such as faxing, photocopying, scanning, maintaining up to date hard copy and digital filing, answering multi-line phone system, etc.
• Supported efficient meetings by organizing spaces, materials and provided detailed meeting minutes.
• Maintained company fleet (truck) schedule and bookings, coordinated vehicle maintenance.
• Verified and entered invoices in to accounting software, while ensuring billable invoices were forwarded to Project Manager's.

• Perform Gap Analysis on regulated first aid training, implement improvement plan to train high priority employees and coordinate ad-hoc training.
• Document Control for K2 Surface Training Records in LMS (Learning Management System Database) and Livelink.
• Perform monthly audits and report out on EHS (Environment, Health and Safety) training to prove safety commitments, as per Occupational Health and Safety Regulations (OH&S) and Company best practice commitments.
• Develop and communicate comprehensive reporting from the LMS system to Stakeholders.
• Identified role driven training requirements for Staff and Trades. Created and implemented ad-hoc training for K2 Surface, with a focus to generate accurate training costs for operational groups.
• Liaison with vendors to develop training material.
• Assigned lead role to develop New Hire Orientation Program for K1, K2 and K3 mine sites.
• Coordinate and support the training requirements and standardize the LMS reporting structure to supervisors, superintendents and management.

• Source, purchase and receive all material and equipment for the K3 Head-frame contract.
• Manage equipment rental agreements and equipment register.
• Perform monthly audits on procurement database to ensure all billable costs are captured and submitted to client for billing purposes.
• Develop and submit weekly report detailing deliveries to Construction Manager and Project Controller to supplement the 3-week project forecast.
• Perform site invoice reconciliation and approval for Corporate accounts payable.

• Assistant to project manager, payroll entry and verification for 30+ trades personnel, managed accounts payable and accounts receivable receivable for project.
• Audit Daily Labour Timesheets, Equipment and Materials (LEM), build daily LEM report for client.
• Coordinate travel and housing logistics for Project Manager, Construction Manager and trades personnel.
• Performed standard office duties such as filing, photocopying, scanning, maintaining remote digital files, etc.

• Observe refined core samples to identify diamonds, kimberlitic indicator minerals and background minerals.
• Based on the documented results, provide the client with accurate geo-scientific data.
• Validate reports generated within laboratory to release for dispatch to client.
• Perform monthly Job Safety Analysis (JSA) to meet company safety commitments.
• Responsible for personal productivity and time management.

• Manage front desk operations; such as enter sales into purchasing system, process payment and credit applications, office inventory, etc.
• Hire, manage and train front desk staff.
• Provide friendly customer service.