Summary
Overview
Work History
Education
Skills
Professional Associations
Timeline
Generic

SHANNON DINGLE

Burlington,Ontario

Summary

Strategic and results-oriented business leader with experience in strategy, planning and operations. Skilled in developing and executing business plans to maximize profitability, streamline operations and maintain compliance with industry regulations. Proven people leader motivates and optimizes staff performance and productivity.

Overview

13
13
years of professional experience

Work History

Managing Director

GVA LIGHTING, INC.
07.2023 - Current
  • Develop and execute short and long-term strategic objectives to drive company growth
  • Ensure company performance aligns with strategic goals, implementing efficient operational methodologies and overseeing financial planning and analysis
  • Provide guidance and mentorship to foster a high-performing leadership team, promoting professional growth and cross-functional collaboration
  • Foster relationships with all internal and external stakeholders and represent the company to drive partnerships and alliances for revenue growth
  • Align HR strategies with company goals, overseeing recruitment, compliance, and performance management
  • Drive IT strategy alignment with business objectives, overseeing infrastructure and digital transformation initiatives for operational efficiency
  • Ensure legal and regulatory compliance, overseeing contracts and addressing legal matters
  • Manage corporate facilities and real estate assets to align with strategic objectives, ensuring safety and efficiency.

President

GVA LIGHTING USA, INC.
03.2018 - Current
  • Manage all aspects of the subsidiary office's operations, including finance, administration, human resources and relationships with key partners and suppliers
  • Develop and implement operational policies and procedures to ensure efficient and streamlined processes
  • Manage financial performance by developing and monitoring budgets, arranging for & analyzing financial reports, and making data-driven decisions to optimize profitability
  • Recruit, train and manage staff in accordance with the annual budget and operating plan
  • Provide regular reporting on the company’s operations to the President of the parent company, GVA Lighting, Inc
  • Ensure compliance with local regulations, corporate policies, and ethical standards.

Director of Business Operations

GVA LIGHTING, INC.
05.2021 - 07.2023
  • Assisting President of GVA Lighting with strategic planning across all functions of the business
  • Responsible for all revenue generating functions, including Sales, Projects & Customer Support, and Operations (Production and Supply Chain), as well as Human Resources, and ERP system management
  • Financial forecasting & master budgeting across all departments
  • P&L (Profit & Loss) management
  • Performance management implementation and monitoring across the organization
  • Management development
  • Continual business process improvement across all functions
  • Government relations
  • Legal
  • Corporate office management.

Head – Projects & Customer Support

GVA LIGHTING, INC.
05.2019 - 05.2021
  • Managing the Projects, Orders and Technical Support teams to achieve company targets for on-time delivery and case management objectives
  • Direction and coordination of all company’s post-sales functions, from customer PO through to the end of the warranty period
  • Recruiting, training, supervision and evaluation of department staff
  • Creating and monitoring an incentive/bonus plan for the department
  • Development and management of the departmental budget
  • Direct management of strategic client accounts
  • Continual business process improvement across all functions.

General Manager

GVA LIGHTING, INC.
08.2017 - 04.2019
  • Assisting President of GVA Lighting with strategic planning across all functions of the business
  • Planning and operation of daily tasks within the business
  • Financial forecasting & master budgeting across all departments
  • P&L (Profit & Loss) management
  • Performance management implementation and monitoring
  • Management development
  • Continual business process improvement across all functions
  • Business development of strategic accounts and opportunities
  • Government relations
  • Corporate office management
  • Managing business intelligence & ERP team and processes
  • Managing and monitoring Sales teams – (Americas & International).

Sales Manager

GVA LIGHTING, INC.
08.2014 - 08.2017
  • Managing the sales team to achieve company sales and growth targets
  • Assisting President of GVA Lighting with strategic planning including market analysis, pricing, account planning and reviews
  • Direction and coordination all company’s sales functions
  • Recruiting, training, supervision and evaluation of sales department staff and manufacturer representatives
  • Creating and monitoring an incentive/bonus plan for the sales department
  • Development and management of the sales budget
  • Analysis and evaluation of the effectiveness of sales, methods, costs and results
  • Creating and maintaining detailed territorial and product forecasts
  • Quarterly reporting on sales business objectives
  • Direct management of strategic client accounts.

Canadian Account Manager

GVA LIGHTING, INC.
04.2013 - 08.2014
  • Sold and promoted LED lighting products to achieve company sales and growth targets
  • Assisted customers in the selection of correct lighting fixtures, controls and power supplies for project specific applications
  • Maintained constant communication and trained manufacturer representatives
  • Created simulations, renderings, layouts and lighting calculations for projects
  • Created quotes, reviewed order entry for accuracy and provided exemplary customer service
  • Followed up on quotes, product demonstrations and other sales related opportunities with the customers via phone, email or visit
  • Assisted in market analysis, pricing, account planning and reviews
  • Participated in trade shows.

Customer Service Representative

GVA LIGHTING, INC.
12.2012 - 04.2013
  • Provided high level customer service for GVA’s customers
  • Entered all incoming orders in a timely manner
  • Maintained all records and files as per GVA standard work procedures
  • Worked closely with Sales, Engineering and Manufacturing to ensure timely deliveries
  • Assisted in communication with Manufacturer Representatives, Distributors, General Contractors and Electrical Contractors when required
  • Assisted Sales Account Managers when required
  • Resolved customer complaints and establish corrective action plan
  • Processed and followed-up on RMAs.

Service Coordinator

BINATECH SYSTEM SOLUTIONS
04.2012 - 12.2012
  • Received all service calls during business hours and promptly prioritized the dispatch of support technicians accordingly as well as scheduling larger project jobs
  • Coordination of the company’s resources required to successfully provide value added service to the customer base
  • Provided professional customer service even in the face of difficult or irate clientele and emergency situations while upholding a positive attitude
  • Maintained effective time management that allowed for management of multiple tasks simultaneously
  • Monitored and kept track of completed service appointments and prepared them for billing according to various contracts and exclusions to those contracts
  • Ensured client satisfaction with all levels of delivered services
  • Consistently re-evaluated appropriate key performance measures and departmental goals to become proactive through reporting, team building sessions and extracting information out of the service calls
  • Assisted in the development of the organization’s standards for documentation and service processes
  • Acted as liaison between the Service and Sales teams.

Inside Sales Representative/Marketing Assistant

BINATECH SYSTEM SOLUTIONS
06.2011 - 04.2012
  • Created quotes for clients through research and collaboration with distributors and vendors to fulfill the requests
  • Responded by telephone, email or in person to customer requests, concerns or complaints
  • Prepared order and purchasing paperwork as well as data entry into the accounting software
  • Organized incoming product/licensing for the service department in order to promptly schedule installation
  • Responsible for exchanging RMAs for clients and returning defective product back to vendor
  • Entered Bills of Lading as well as arranged pick-up and delivery of daily shipments
  • Managed parts inventory by ordering parts and supplies as required with minimal supervision
  • Completed various office tasks such as reception, filing and assisting with other departments as needed
  • Created and managed the content of the monthly newsletter as well as tracking of the results
  • Sorted and picked leads through a database to choose entries best suited the core line of business
  • Used the leads in various marketing campaigns through telemarketing, email and print campaigns
  • Was a part of a collaborative marketing group to discuss current and future marketing initiatives
  • Working with management to brainstorm for content creation of future campaigns
  • Established and maintained a repeatable marketing process for the department.

Education

Masters of Business Administration -

UNIVERSITY OF TORONTO - ROTMAN SCHOOL OF MANAGEMENT
Toronto, ON
02.2024

Bachelor of Business Administration -

BROCK UNIVERSITY
St. Catharines, ON
04.2011

Professional Sales & Sales Management -

UNIVERSITY OF TORONTO, SCHOOL OF CONTINUING STUDIES
Toronto, ON
04.2015

IES Fundamentals of Lighting -

ILLUMINTATING ENGINEERING SOCIETY (IES)
Toronto, ON
04.2013

Skills

  • Business Leadership
  • Performance Evaluation and Monitoring
  • Cost analysis and savings
  • Cost Control
  • Budget Management
  • Microsoft Suite (Word, Excel, Outlook and PowerPoint)
  • CRM
  • ERP Software

Professional Associations

ILLUMINTATING ENGINEERING SOCIETY (IES), Toronto, ON, 03/01/15, Present

Timeline

Managing Director

GVA LIGHTING, INC.
07.2023 - Current

Director of Business Operations

GVA LIGHTING, INC.
05.2021 - 07.2023

Head – Projects & Customer Support

GVA LIGHTING, INC.
05.2019 - 05.2021

President

GVA LIGHTING USA, INC.
03.2018 - Current

General Manager

GVA LIGHTING, INC.
08.2017 - 04.2019

Sales Manager

GVA LIGHTING, INC.
08.2014 - 08.2017

Canadian Account Manager

GVA LIGHTING, INC.
04.2013 - 08.2014

Customer Service Representative

GVA LIGHTING, INC.
12.2012 - 04.2013

Service Coordinator

BINATECH SYSTEM SOLUTIONS
04.2012 - 12.2012

Inside Sales Representative/Marketing Assistant

BINATECH SYSTEM SOLUTIONS
06.2011 - 04.2012

Masters of Business Administration -

UNIVERSITY OF TORONTO - ROTMAN SCHOOL OF MANAGEMENT

Bachelor of Business Administration -

BROCK UNIVERSITY

Professional Sales & Sales Management -

UNIVERSITY OF TORONTO, SCHOOL OF CONTINUING STUDIES

IES Fundamentals of Lighting -

ILLUMINTATING ENGINEERING SOCIETY (IES)

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