Shannon Dignard
Surrey,BC
Summary
Medical Office Assistant with 19 years experience skills. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, patient records management, OR booking, referrals, clinicals.
Overview
20
20
years of professional experience
Work History
Director of Community Relations
Surrey Urban Mission
12.2023 - Current
- Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
- Established strong partnerships with local organizations, promoting collaboration for mutual benefit.
- Identified and cultivated strategic community relationships and executed events with area organizations.
- Collaborated with other department directors for cross-functional initiatives aimed at improving overall organizational performance.
- Cultivated relationships with media outlets to increase visibility for community initiatives and events.
- Worked closely with marketing management to develop and execute community relations activities.
- Oversaw volunteer recruitment efforts, attracting dedicated individuals who contributed significantly to the organization''s mission.
- Delivered presentations at conferences and workshops, showcasing organizational successes and best practices in community relations.
- Directed the planning and execution of impactful events, raising awareness for key community issues.
- Served as a liaison between the organization and various stakeholders, ensuring clear communication and alignment of goals.
- Improved public relations efforts by creating targeted messaging campaigns and engaging content.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Reviewed marketing materials and documents for brand accuracy and trending design.
Volunteer and Donations Manager
Surrey Urban Mission
02.2023 - Current
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Fostered sense of community, organizing neighborhood gatherings.
- Amplified non-profit reach by managing social media campaigns.
- Boosted donations to organization by strategizing and executing fundraising events.
- Coordinated and managed volunteer activities for community service projects.
Medical Office Assistant Orthopaedics
Dr Sean Brown
09.2017 - 02.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Keela to schedule appointments for doctor visits and procedures.
- OR Booking
- Medical Transcription
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Supported patient follow-up care by scheduling appointments and facilitating referral processes.
Shelter Worker
Surrey Urban Mission
12.2022 - 01.2023
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
- Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
- Enhanced living conditions for shelter occupants through diligent cleaning and maintenance of facility spaces.
Medical Transcriptionist
Dr. Peter Yeung
01.2014 - 12.2014
- Transcribed OBGYN consults and follow up notes
Medical Office Assistant Rheumatology
Dr. Jean Gillies
01.2007 - 09.2007
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Medical Office Assistant ENT
New Westminster ENT
01.2006 - 09.2006
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Medical Office Assistant Opthamology
Dr, Tsuyuki
03.2005 - 08.2005
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Education
Vancouver Community College
Surrey, BC 01.2004 - 1 2005
Skills
- Medical Terminology
- Medical Reception
- Office Administration
- Managing patient records
- Appointment management
- Multitasking and Organization
- Patient Scheduling
- Appointment Coordination
- Patient Care
- Records Management
- Team Leadership
- Clinical Medical Assistance
- Insurance Billing
Timeline
Director of Community Relations
Surrey Urban Mission
12.2023 - Current
Volunteer and Donations Manager
Surrey Urban Mission
02.2023 - Current
Shelter Worker
Surrey Urban Mission
12.2022 - 01.2023
Medical Office Assistant Orthopaedics
Dr Sean Brown
09.2017 - 02.2023
Medical Transcriptionist
Dr. Peter Yeung
01.2014 - 12.2014
Medical Office Assistant Rheumatology
Dr. Jean Gillies
01.2007 - 09.2007
Medical Office Assistant ENT
New Westminster ENT
01.2006 - 09.2006
Medical Office Assistant Opthamology
Dr, Tsuyuki
03.2005 - 08.2005
Vancouver Community College
01.2004 - 1 2005
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