Shannon Dickie

- Delivered exceptional customer service while ensuring the safe and proper use of equipment and facilities.
- Managed event setup, teardown, and equipment cleaning, consistently maintaining a well-organized and efficient environment.
- Led facility tours for potential members and students, providing clear guidance and support.
- Responded promptly to emergencies and handled incident reporting, ensuring the safety and well-being of all patrons.
- Identified and reported maintenance issues, contributing to the facility's smooth and safe operations.

- As a dock hand, I was responsible for marina maintenance and supporting the team in providing top-tier service to clients.
- Developed expertise in marina operations, communication, and customer service, ensuring smooth daily operations and exceptional customer satisfaction.
- Assisted in maintaining the marina's facilities, enhancing its appearance and contributing to a more inviting atmosphere for clients.
- Ensured all areas met cleanliness and quality standards, playing a key role in maintaining a safe and organized environment.
- Supported essential tasks such as securing boats, monitoring power, water, and phone services, and managing waste disposal processes.
- Additionally, I handled boat refueling and performed routine maintenance, ensuring operational efficiency and safety.

- I gained valuable experience in retail, focusing primarily on apparel, where I built and nurtured strong relationships with customers.
- I took responsibility for essential retail operations, including maintaining store standards, handling cash, and ensuring the effective presentation of merchandise.
- I consistently demonstrated a positive, energetic, and approachable attitude, which helped me accurately understand and meet customer needs.
- My ability to engage customers and communicate the value of products and services resulted in successfully driving customer buy-in and loyalty.

- Consistently delivered outstanding customer service, ensuring a positive experience for all patrons.
- Actively assisted with and adhered to all cleaning protocols, maintaining high standards of hygiene.
- Ensured a safe, clean, and welcoming environment for both customers and staff.