Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHANNON D. HENDRICK

Fremont,CA

Summary


Seasoned Territory Manager and exceptional sales professional with expertise in business development, relationship management, and product solutions for the architectural sector. Skilled in delivering targeted presentations and coordinating strategic sales initiatives. Experienced in facilitating product demonstrations, conducting site visits and collaborating with partners to drive revenue and market expansion.












Overview

20
20
years of professional experience

Work History

Territory Manager

Sierra Pacific Windows
04.2019 - Current
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
  • Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
  • Attended trade shows and industry events to promote company products and services.
  • Managed a diverse portfolio of accounts within the territory, adeptly balancing resource allocation and prioritization to maximize overall business success.
  • Delivered personalized client training sessions on product features and benefits, leading to increased product usage and customer satisfaction.

Architectural Consultant

Sierra Pacific Window
01.2018 - 04.2019
  • Secured new business opportunities through effective networking and relationship building within the industry.
  • Presented comprehensive design proposals to clients, showcasing the benefits of proposed solutions.
  • Performed construction administration, shop draft review, change order preparation and field problem resolution.
  • Participated in continuing education programs to stay current on industry trends and emerging technologies in architecture.
  • Refined conceptual designs into detailed plans by adding floor plans, elevations and section drawings.
  • Created detailed plans for construction projects within equipment specifications and budgeting.

Manager of Operations

E-Z Ivy, Inc.
04.2012 - 01.2018
  • Oversaw all aspects of the operation, including IT systems, website, inventory systems, billing processes, shipping, returns, point-of-sale brochures, customer tracking, and hiring of new employees.
  • Developed a budget and a system of reporting sales to upper management.
  • Increased gross annual sales from zero to $200,000 after the second year.
  • Set up warehouse, including racks, phone systems, and work stations.
  • Provided feedback to management and worked closely with customers to develop products to fill their specific needs.
  • Hosted Trade Show Booth and skilled at problem resolution.

Account Executive

NxRev Inc.
05.2010 - 07.2011
  • Managed all sales, service, and training activity in Northern California and Western Nevada.
  • Focused on bringing in new accounts while maintaining relationships with current customers.
  • Helped companies consolidate their IT infrastructure, streamline proprietary manufacturing processes, and increase online support with global manufacturers using NxRev's software tools.
  • Worked closely with engineers to solve customer issues and resolve field problems.
  • Supported at Trade shows.

Manufacturer Representative / Territory Manager

Evolution Window & Door Co.
02.2006 - 11.2009
  • Grew and maintained dealer accounts for Northern California and Western Nevada.
  • Improved sales and profit in the territory by an average of 20% over a 3-year period.
  • Added 13 new customers to the base in the same period.
  • Developed a customer tracking and follow-up system.
  • Suggested warehouse improvements to better control inventory and reduce shipping damage.
  • Budgeted time and travel throughout the territory to manage expenses.
  • Assisted architects on the correct products to use for LEED certified projects.

District Sales Manager, Outside Sales Representative

ABC Supply Co., Inc.
12.2004 - 11.2005
  • Developed a new product segment for an existing established market base, providing approximately $500K of new revenue.
  • Managed sales of mid-range to high-end custom wood, vinyl, aluminum windows, and patio doors division.
  • Created and implemented a process of paper-flow to track all incoming and outgoing products.
  • Provided direct interface with contractors, architects, and individual homeowners.
  • Acted as a resource and consultant for all technical information in the field.
  • Developed and presented all window sales quotations.

Education

Credits toward a Business Administration Degree - Business And Marketing

Ohlone College
Fremont, CA
01.1997

Skills

  • Proficient in AutoCAD, Revit, Archicad, Procore and Bluebeam Rev 20
  • Team collaboration and leadership
  • Customer relationship management
  • Sales expertise
  • Drive sales by identifying opportunities, developing relationships, and building brand awareness
  • Develop and maintain long-term beneficial relationships with designers, architects, architectural firms, and key dealer accounts
  • Conduct product and American Institute of Architects accredited presentations for the architectural and design communities
  • Read and interpret construction drawings and specifications

Timeline

Territory Manager

Sierra Pacific Windows
04.2019 - Current

Architectural Consultant

Sierra Pacific Window
01.2018 - 04.2019

Manager of Operations

E-Z Ivy, Inc.
04.2012 - 01.2018

Account Executive

NxRev Inc.
05.2010 - 07.2011

Manufacturer Representative / Territory Manager

Evolution Window & Door Co.
02.2006 - 11.2009

District Sales Manager, Outside Sales Representative

ABC Supply Co., Inc.
12.2004 - 11.2005

Credits toward a Business Administration Degree - Business And Marketing

Ohlone College

Similar Profiles

CREATE PROFILE
SHANNON D. HENDRICK