Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Shannon Deptuck

Saskatoon

Summary

Healthcare professional with proven track record in patient registration and administrative support within emergency settings. Known for reliability and adaptability, contributing to cohesive team environment and consistently meeting operational goals. Skilled in medical terminology, data entry, and customer service, fostering positive patient experiences.

Overview

5
5
years of professional experience

Work History

ER Registration Clerk

SHA
04.2025 - Current
  • Cultivated a welcoming environment for patients through empathetic listening, clear communication, and professional demeanor during stressful situations.
  • Strengthened the efficiency of ER operations by maintaining updated knowledge on changes in healthcare regulations, insurance policies, and hospital procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.

Patient Registration Clerk

SHA
03.2022 - Current
  • Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
  • Enhanced patient experience through friendly interactions and efficient service during registration.
  • Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
  • Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
  • Supported administrative tasks such as filing paperwork, answering phones, and maintaining office supplies inventory for smooth department operations.

Paediatric Surgery Registration Clerk

SHA
03.2023 - Current
  • Completed registration paperwork, verifying accurate patient information.
  • Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
  • Updated patient contact information to support accurate electronic medical records.
  • Answered patient questions and inquiries regarding registration process and documentation.

Medical Device Reprocessing Technician

SHA
03.2020 - 03.2022
  • Reduced risk of cross-contamination through diligent adherence to established protocols and guidelines for medical device reprocessing.
  • Ensured compliance with regulatory standards through meticulous record-keeping and documentation of reprocessing activities.
  • Enhanced patient safety by ensuring the proper cleaning, disinfection, and sterilization of medical devices.
  • Contributed to efficient surgical scheduling with accurate inventory management and prompt device availability.

Education

Medical Device Reprocessing Technician Certificate -

Saskatchewan Polytechnic

Medical Clinical & Lab Procedures Certificate - Unit Assistant Procedures

Saskatoon Business College

Medical Terminology & Anatomy Certificate -

Saskatoon Business College

Medical Administrative Certificate -

Saskatoon Business College

High School Diploma -

Warman. High School
Warman, SK

Skills

  • Strong skills in Microsoft Office programs: Word, Excel
  • Fluent in Medical Terminology
  • Excellent interpersonal skills
  • Can work in a fast pace environment
  • Pay attention to detail
  • Excellent team player with ability to proceed with functions independently
  • TLR Certificate (2024)
  • WHMIS Certificate (2025)

Hobbies and Interests

Horseback riding, camping, gardening.

Timeline

ER Registration Clerk

SHA
04.2025 - Current

Paediatric Surgery Registration Clerk

SHA
03.2023 - Current

Patient Registration Clerk

SHA
03.2022 - Current

Medical Device Reprocessing Technician

SHA
03.2020 - 03.2022

Medical Clinical & Lab Procedures Certificate - Unit Assistant Procedures

Saskatoon Business College

Medical Device Reprocessing Technician Certificate -

Saskatchewan Polytechnic

Medical Terminology & Anatomy Certificate -

Saskatoon Business College

Medical Administrative Certificate -

Saskatoon Business College

High School Diploma -

Warman. High School

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Shannon Deptuck