Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Shannon Davey
Los Banos,CA
Summary
Overview
8
years of professional experience
Work History
The Morning Star Packing Company
Customer Service Representative / Administration
03.2022 - Current
Job overview
- Provide customer service to clients by attending to calls and queries creating a welcoming and friendly environment
- Manage invoices minimizing calculations and data entry errors
- Manage approximately 70 emails per day from customers.
- Updating and providing requested documents and questionnaires.
- Inputting and completing customer claims.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Valley Animal Hospital
Front Desk Receptionist
03.2022 - 06.2023
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Earthbound Farm
Customer Service Logistics Specialist
10.2016 - 10.2019
Job overview
- Coordinated incoming and outgoing shipments to maintain schedules.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
- Issued timely and accurate responses to both internal and external inquiries.
- Worked with customers to integrate processes and correct issues.
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
- Collaborated with sales team to ensure accurate demand forecasting.
Education
Merced Community CollegeMerced, CA
Associate of Science from Administrative Office Management
05.2016
University Overview
Merced Community CollegeMerced, CA
Associate of Science from Medical Office Management
05.2016
University Overview
Skills
- Customer Service
- Customer Support
- Records Management
- Microsoft Systems
- Excel
- Medical Terminology
- Medication Administration
- Office Management
- Conflict Management
- Resource Parent
- Childcare Provider
Assessments
Assessments
- Administrative Assistant/Receptionist, Highly Proficient, 01/01/22, Using basic scheduling or organizational skills in an office setting
- Medical billing, Proficient, 01/01/22, Understanding the procedures and forms used for medical billing
- Sales skills, Highly Proficient, 02/01/22, Influencing and negotiating with customers
Timeline
Customer Service Representative / Administration
The Morning Star Packing Company
03.2022 - Current
Front Desk Receptionist
Valley Animal Hospital
03.2022 - 06.2023
Customer Service Logistics Specialist
Earthbound Farm
10.2016 - 10.2019
Merced Community College
Associate of Science from Administrative Office Management
Merced Community College
Associate of Science from Medical Office Management
Similar Profiles
Melissa JaimeMelissa Jaime
Break Coordiantor at Morning Star Packing CompanyBreak Coordiantor at Morning Star Packing Company
JOSE RAMOSJOSE RAMOS
Mechanic at The Morning Star Packing CompanyMechanic at The Morning Star Packing Company
Guadalupe Lopez Guadalupe Lopez null
Forklift Driver at Los Banos Morning Star Packing CompanyForklift Driver at Los Banos Morning Star Packing Company